Communication
WhatsApp Business Cloud
Whatsapp Business Cloud modules
8 min
after connecting to the whatsapp business cloud app, you can use the following modules to build your {{scenario plural lowercase}} message you can watch events and send messages using the following modules watch events triggers when a new message is received webhook name enter a name for the webhook connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j events select the event types you want to receive if you leave the list unchecked, you will receive all events send a message sends a message you can send a message using this module under the following conditions you can only initiate new chats via send a template module only after sending a templated message to a specific customer and receiving a response from the customer, you can use this send a message module to send a non templated message to the customer if a customer contacts you first, then you can reply to the customer with this send a message module for the next 24 hours if you try sending a message while not meeting these conditions the module operation result will appear as success but the message will not reach the customer learn about these limitations in whatsapp's documentation connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map the sender id from which you want to send the message receiver enter the receiver's whatsapp id or phone number if you are using a testing number you must whatsapp business cloud modules docid\ rbzojw76wjixkkq3dxy5h in the facebook developer console enter the receiver's phone number without any prefixes such as +, spaces, (), and for example, if the receiver phone number is +1 212 345 6789 , then you must enter it as 12123456789 if you are using your own phone number, the receiver field accepts both whatsapp id and a phone number in any dilable format with country code however, make recommends explicitly prefixing the country code with a plus sign (+) some of the examples of supported phone number formats are +1 212 345 6789 +1 (212) 345 6789 +1 212 345 6789 +1 (212) 345 6789 message type select the message type for example, image based on the selection, dynamic fields auto populate, and you need to enter the details to send the message for more details on these dynamic fields, see whatsapp business cloud messages api documentation for any errors, while sending the messages, see the whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j section send a template message your business phone number must be first approved by whatsapp before you use it for sending messages connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map the sender id from which you want to send the template message receiver enter the receiver's whatsapp id or phone number in any dialable format if you are using a testing number you must register the recipient's number in the facebook developer console enter the receiver's phone number without any prefixes such as +, spaces, (), and for example, if the receiver phone number is +1 212 345 6789 , then you must enter it as 12123456789 if you are using your own phone number, the receiver field accepts both whatsapp id and a phone number in any dilable format with country code however, make recommends explicitly prefixing the country code with a plus sign (+) some of the examples of supported phone number formats are +1 212 345 6789 +1 (212) 345 6789 +1 212 345 6789 +1 (212) 345 6789 message template select or map the message template you want to send media you can upload and download media using the following modules upload a media uploads a media and retrieves its id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map the id of a sender whose media you want to upload file enter the file details file name enter the filename including the file extension for example, invoice xls data enter the path to the file stored in your local directory for example, "@/local/path/file jpg" for more information on supported media types, see the whatsapp business cloud documentation download a media downloads a media by its id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j media id enter the media id you want to download phone number you can enable two step verification, register, verify, and deregister senders using the following modules enable two step verification activates the two step verification for a sender number by its id and a 6 digit pin connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map a sender id whose two step verification you want to enable pin enter (map) a 6 digit pin you wish to use for two step authentication to disable or reset two step verification, see the whatsapp business cloud documentation https //developers facebook com/docs/whatsapp/phone numbers#resetting verification code in whatsapp manager register a sender registers a sender by its id and a 6 digit pin connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map a sender id whom you want to register pin enter (map) a 6 digit pin you wish to use for registration to disable or reset two step verification, see the whatsapp business cloud documentation https //developers facebook com/docs/whatsapp/phone numbers#resetting verification code in whatsapp manager verify a sender verifies a sender by its id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map a sender id whom you want to verify action select the action you want to perform to verify the sender request a code verify a code by select a method for receiving the code sms voice code enter (map) the code received to complete the verification deregister a sender deregisters a sender by its id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map a sender id of a sender to deregister business profile you can retrieve and update business profiles using the following modules get a business profile retrieves the details of the whatsapp business profile by the sender id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map the sender id whose business profile you want to retrieve update a business profile updates a whatsapp business profile by the sender id connection whatsapp business cloud docid\ r0wnmfgzue8t9wabc7h5j sender id select or map the sender id whose business profile you want to update address enter the address of the business description enter the business details vertical select or map the industry of the business for example, finance email enter the contact email address of the business websites add the business website url address for example, a website, facebook page, or instagram you must include the http // or https // portion of the url file enter (map) the file details profile picture file name enter the file name of the profile picture profile picture data enter the path to the file stored in your local directory for example, "@/local/path/file jpg"