Whatsapp Business Cloud modules
After connecting to the Whatsapp Business Cloud app, you can use the following modules to build your scenarios.
Message
You can watch events and send messages using the following modules.
Triggers when a new message is received.
Webhook name | Enter a name for the webhook. |
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Connection | |
Events | Select the event types you want to receive. If you leave the list unchecked, you will receive all events. |
Sends a message.
You can send a message using this module under the following conditions:
- You can only initiate new chats via Send a Template module. Only after sending a templated message to a specific customer and receiving a response from the customer, you can use this Send a Message module to send a non-templated message to the customer.
- If a customer contacts you first, then you can reply to the customer with this Send a Message module for the next 24 hours.
If you try sending a message while not meeting these conditions the module operation result will appear as success but the message will not reach the customer. Learn about these limitations in WhatsApp's documentation.
Connection | |
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Sender ID | Select or map the Sender ID from which you want to send the message. |
Receiver | Enter the receiver's WhatsApp ID or phone number. If you are using a testing number:
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
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Message Type | Select the message type. For example, image. Based on the selection, dynamic fields auto-populate, and you need to enter the details to send the message. For more details on these dynamic fields, see WhatsApp Business Cloud Messages API documentation. |
For any errors, while sending the messages, see the Troubleshooting section.
Your business phone number must be first approved by WhatsApp before you use it for sending messages. For more information, see Create a business portfolio and Create a WhatsApp Business account topics.
Connection | |
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Sender ID | Select or map the Sender ID from which you want to send the template message. |
Receiver | Enter the receiver's WhatsApp ID or phone number in any dialable format. If you are using a testing number:
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dialable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
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Message Template | Select or map the message template you want to send. |
Media
You can upload and download media using the following modules.
Uploads a media and retrieves its ID.
Connection | |
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Sender ID | Select or map the ID of a sender whose media you want to upload. |
File | Enter the file details:
For more information on supported media types, see the Whatsapp Business Cloud documentation. |
Downloads a media by its ID.
Connection | |
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Media ID | Enter the Media ID you want to download. |
Phone Number
You can enable two-step verification, register, verify, and deregister senders using the following modules.
Activates the two-step verification for a sender number by its ID and a 6-digit pin.
Connection | |
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Sender ID | Select or map a Sender ID whose two-step verification you want to enable. |
PIN | Enter (map) a 6-digit pin you wish to use for two-step authentication. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation. |
Registers a sender by its ID and a 6-digit pin.
Connection | |
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Sender ID | Select or map a Sender ID whom you want to register. |
PIN | Enter (map) a 6-digit pin you wish to use for registration. To disable or reset two-step verification, see the WhatsApp Business Cloud documentation. |
Verifies a sender by its ID.
Connection | |
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Sender ID | Select or map a Sender ID whom you want to verify. |
Action | Select the action you want to perform to verify the sender:
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By | Select a method for receiving the code:
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Code | Enter (map) the code received to complete the verification. |
Deregisters a sender by its ID.
Connection | |
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Sender ID | Select or map a Sender ID of a sender to deregister. |
Business Profile
You can retrieve and update business profiles using the following modules.
Retrieves the details of the WhatsApp business profile by the sender ID.
Connection | |
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Sender ID | Select or map the Sender ID whose business profile you want to retrieve. |
Updates a WhatsApp business profile by the sender ID.
Connection | |
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Sender ID | Select or map the Sender ID whose business profile you want to update. |
Address | Enter the address of the business. |
Description | Enter the business details. |
Vertical | Select or map the industry of the business. For example, finance. |
Enter the contact email address of the business. | |
Websites | Add the business website URL address. For example, a website, Facebook Page, or Instagram. You must include the http:// or https:// portion of the URL. |
File | Enter (map) the file details:
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