WhatsApp Business Cloud

with the whatsapp business cloud app in , you can monitor events, send a message, and template messages, upload and download media, enable two step verification, register, verify, and deregister senders, and retrieve and update business profiles in your whatsapp account requirements to use the whatsapp business cloud app in , you must have a facebook account https //www facebook com , a meta business suite account https //www facebook com/business/tools/meta business suite?content id=jqiwbnvoh9wrvvx\&ref=sem smb\&utm term=meta%20business%20suite\&gclid=cjwkcaia2prmbha4eiwawphyc5gycicy8yzbh1is1vtqbfddb41 dlpxum38gcjnqjqjpontl7scmbocsxgqavd bwe\&gad source=1\&gad campaignid=21449688669\&gbraid=0aaaaacr yc yvkjjcbsd33rfvwgqtuksl , and a valid whatsapp business number https //faq whatsapp com/1344487902959714 additionally, y ou must turn off two step verification for your whatsapp business number if it’s enabled you can use a number that is already registered in the whatsapp business app with coexistence mode this allows you to continue using the whatsapp business cloud app while sending and receiving messages note that coexistence mode is not supported in every country check the facebook documentation https //developers facebook com/docs/whatsapp/embedded signup/custom flows/onboarding business app users/ for availability connect whatsapp business cloud and to get started, you must first create a connection between whatsapp business cloud and , allowing the two services to communicate to create a connection, you must do the following create a business portfolio in meta business suite docid\ cen9rg4bez8h q1r10ayy create a whatsapp business account docid\ cen9rg4bez8h q1r10ayy create the connection in make docid\ cen9rg4bez8h q1r10ayy create a business portfolio in meta business suite before you begin, you must create a business portfolio to manage your organization’s business assets – such as your facebook, instagram, and ad accounts into meta business suite log in to business facebook com https //business facebook com/ using your facebook profile or managed meta account in the top left side, click home click create a business portfolio in the business portfolio name, enter a name for the business portfolio enter your contact information and other missing details click create you will receive an email to confirm your email address for your business portfolio click confirm now create a whatsapp business account to create a whatsapp business account, you can either create the account in meta business suite or create it while creating a connection in make ensure that your number is registered on whatsapp business for more information, see how to register for the whatsapp business app https //faq whatsapp com/1344487902959714 page to create the whatsapp business account on meta business suite if you have not done so yet, log in to business facebook com https //business facebook com/ using your facebook profile or managed meta account in the left sidebar, click whatsapp accounts click +add from the category, select the category click continue if you see an error stating "you can't complete the setup process because your business has not met the whatsapp's policy requirements yet please update your business information to include your contact information and try again update business information", please see cant complete registration https //faq whatsapp com/1120385166078156 page in the phone number pop up, select use a display name only or add a new number and use your registered whatsapp business number follow the on screen instructions to complete the set up before you can send messages, meta will need to review your business and display name this can take up to 1 business day during reviews, you can send 5 business initiated test messages every 24 hours you will receive an email once your review is completed learn more about business verification here https //www facebook com/business/help/1095661473946872?id=180505742745347 create the connection in make once you create a business portfolio in meta business suite and whatsapp business account, you can create a connection in make make provides two ways to create a connection whatsapp business cloud docid\ cen9rg4bez8h q1r10ayy whatsapp business cloud (legacy) docid\ cen9rg4bez8h q1r10ayy requires permanent token and whatsapp business account id connection type whatsapp business cloud to create the connection in make log in to your account, add a whatsapp business cloud module to your , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ in the connection type field, select whatsapp business cloud in the signup mode field, select how you want to connect your whatsapp business account (waba) regular (recommended) select an existing whatsapp business account (waba) or create a new one best for most users coexistence connect your whatsapp business app phone number keeps the phone app active alongside cloud api, but does not surface existing wabas choose this only if you actively use the whatsapp business mobile app optional in the ​​ connection name​​ field, enter a name for the connection click save click continue in the business portfolio dropdown, select your business portfolio in the whatsapp business account dropdown, select one of the following create a new whatsapp business account — use this option if you want to create a new whatsapp business account docid\ cen9rg4bez8h q1r10ayy pick an existing whatsapp business account from the list ( coexistence ) connect a whatsapp business app — use this option if you already have a verified whatsapp business number if you encounter an error, see the troubleshooting docid\ cen9rg4bez8h q1r10ayy topics below click next > confirm > finish if you receive the resource not found error message after completing the process, please retry any new facebook business accounts or whatsapp business accounts you created during your first attempt have been successfully created when you retry, simply select these existing accounts from the list it is not necessary to create them again you've successfully created the connection and can now use the whatsapp business cloud app in your if you want to make changes to your connection in the future, follow the steps here https //help make com/connect an application#tn2pj connection type whatsapp business cloud (legacy) this connection is supported only until april 2027 our new connection process for whatsapp business cloud integration is now available this major update simplifies setup by removing the requirement to create your own facebook developer account the streamlined workflow also eliminates the need to switch between platforms for manual configurations like generating access tokens, retrieving account id, or setting up webhooks, as these tasks are now fully automated to create a legacy connection, you need a facebook developer https //developers facebook com/ account a valid mobile phone number to connect whatsapp cloud api to make involves the following steps set up whatsapp cloud api docid\ zkgxpvewmioqhj7s9aafg create permanent access token docid\ zkgxpvewmioqhj7s9aafg connect whatsapp business cloud to make docid\ zkgxpvewmioqhj7s9aafg youtube link here https //www youtube com/embed/bizl5speg4a set up whatsapp cloud api to set up whatsapp cloud api log in to your facebook account go to the facebook developer site https //developers facebook com/ , click my apps > create app select business as the app type click next enter the display name and select the business account click create app when prompted, re enter the password of your facebook account click submit the app is created on the app's dashboard, scroll down to find the whatsapp app, and click set up select the account type, and click continue copy the whatsapp business account id to a safe place create permanent access token to create a permanent access token for your whatsapp business cloud account log in to your facebook developer account https //developers facebook com/ click apps dashboard > business settings go to system users > add enter the username, select the role as admin and click create system user go to add assets > apps select the app you want to assign to the user, enable full control access, and click save changes go to whatsapp accounts > add people > select the system user > enable full control access > assign go to system users > select the user > generate access token select the app, following permissions, and then click generate token copy the token to a safe place you can use this token as a permanent access token add your own phone number to whatsapp business cloud api when you set up whatsapp api, a test number is created for you you can add your own number log in to your facebook developer account on the getting started page, click add phone number enter your business profile details and click next enter the business phone number that you want to connect to whatsapp business api enter the verification code received on your phone number enter your business details and click save you have successfully added your own business phone number to whatsapp business cloud api connect whatsapp business cloud to make to connect whatsapp business cloud with make you need to obtain the permanent token docid\ zkgxpvewmioqhj7s9aafg and whatsapp business account id values from your whatsapp business cloud account log in to your make account, and add a module from the whatsapp business cloud app into a make scenario click add next to the connection field in the connection name field, enter a name for the connection in the permanent token field, enter the token docid\ zkgxpvewmioqhj7s9aafg created prior to the connection you can also use a temporary token which is only valid for 24 hours and available on the getting started screen in the whatsapp business account id field, enter the id from your facebook developer account > whatsapp > getting started section screen, and click save you have successfully connected the whatsapp business cloud app and can now build make set up a whatsapp business cloud webhook the whatsapp business cloud app has instant modules — webhooks that watch for certain changes in whatsapp business cloud and immediately start your when those changes happen to use these modules, you must set up the webhook in your whatsapp business cloud account to set up the webhook add a whatsapp business cloud instant ​ module to your and click create a webhook​ ​ optional enter a name for the webhook in the ​ webhook name​​ field i n the ​ connection ​​ field, select a connection for the webhook if you haven't created a whatsapp business cloud connection yet, refer to the connect whatsapp business cloud and make docid\ cen9rg4bez8h q1r10ayy section above in the events field, select the events you want to monitor you can uncheck to receive all types of events click ​ save ​ your webhook is now set up when the selected change occurs in whatsapp business cloud, will immediately be notified and start your for more detailed information about modules, refer to the whatsapp business cloud modules docid\ rbzojw76wjixkkq3dxy5h page templates you can look for whatsapp business cloud templates in make's template gallery https //www make com/en/templates , where you'll find thousands of pre created