WhatsApp Business Cloud

with the whatsapp business cloud app in {{product name}} , you can monitor events, send a message, and template messages, upload and download media, enable two step verification, register, verify, and deregister senders, and retrieve and update business profiles in your whatsapp account requirements to use the whatsapp business cloud app in {{product name}} , you must have a facebook account and a valid mobile phone number additionally, y ou must turn off two step verification for your whatsapp business number if it’s enabled you can use a number that is already registered in the whatsapp business app with coexistence mode this allows you to continue using the whatsapp business cloud app while sending and receiving messages note that coexistence mode is not supported in every country check the facebook documentation for availability connect whatsapp business cloud and {{product name}} to get started, you must first create a connection between whatsapp business cloud and {{product name}} , allowing the two services to communicate to create the connection, you need to log in to your {{product name}} account, add a whatsapp business cloud module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ in the connection type field, selet whatsapp business cloud optional in the ​​ connection name​​ field, enter a name for the connection click save log in with your existing facebook account and follow the process select your business assets if you want to use a number that is already registered in the whatsapp business app, select connect a whatsapp smb account in the whatsapp business field fill in your business information create or select your whatsapp business account create a whatsapp business profile add your whatsapp phone number if prompted, authenticate your account and confirm access if you receive the resource not found error message after completing the process, please retry any new facebook business accounts or whatsapp business accounts you created during your first attempt have been successfully created when you retry, simply select these existing accounts from the list it is not necessary to create them again you've successfully created the connection and can now use the whatsapp business cloud app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps here https //help make com/connect an application#tn2pj set up a whatsapp business cloud webhook the whatsapp business cloud app has instant modules — webhooks that watch for certain changes in whatsapp business cloud and immediately start your {{scenario singular lowercase}} when those changes happen to use these modules, you must set up the webhook in your whatsapp business cloud account to set up the webhook add a whatsapp business cloud instant ​ module to your {{scenario singular lowercase}} and click create a webhook​ ​ optional enter a name for the webhook in the ​ webhook name​​ field i n the ​ connection ​​ field, select a connection for the webhook if you haven't created a whatsapp business cloud connection yet, refer to the whatsapp business cloud /#connect whatsapp business cloud and section above in the events field, select the events you want to monitor you can uncheck to receive all types of events click ​ save ​ your webhook is now set up when the selected change occurs in whatsapp business cloud, {{product name}} will immediately be notified and start your {{scenario singular lowercase}} templates you can look for whatsapp business cloud templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} troubleshooting some of the errors that you might encounter when using whatsapp business cloud runtimeerror error 400 code 133010 this error appears when the number you are trying to send a message from is not yet registered in the whatsapp cloud api how to fix it? use the register a sender module to register your number before sending a message once the number is registered, the send a message module will work as expected whatsapp api error 500 code 13100 the user gets an error 500 from the module and the devtool > response body shows error code 131000 you can only initiate new chats via send a template module only after sending a templated message to a specific customer and receiving a response from the customer, you can use this send a message module to send a non templated message to the customer