WhatsApp Business Cloud

with the whatsapp business cloud app in {{product name}} , you can monitor events, send a message, and template messages, upload and download media, enable two step verification, register, verify, and deregister senders, and retrieve and update business profiles in your whatsapp account requirements to use the whatsapp business cloud app in {{product name}} , you must have a https //www facebook com , a https //www facebook com/business/tools/meta business suite?content id=jqiwbnvoh9wrvvx\&ref=sem smb\&utm term=meta%20business%20suite\&gclid=cjwkcaia2prmbha4eiwawphyc5gycicy8yzbh1is1vtqbfddb41 dlpxum38gcjnqjqjpontl7scmbocsxgqavd bwe\&gad source=1\&gad campaignid=21449688669\&gbraid=0aaaaacr yc yvkjjcbsd33rfvwgqtuksl , and a valid https //faq whatsapp com/1344487902959714 additionally, y ou must turn off two step verification for your whatsapp business number if it’s enabled you can use a number that is already registered in the whatsapp business app with coexistence mode this allows you to continue using the whatsapp business cloud app while sending and receiving messages note that coexistence mode is not supported in every country check the https //developers facebook com/docs/whatsapp/embedded signup/custom flows/onboarding business app users/ for availability connect whatsapp business cloud and {{product name}} to get started, you must first create a connection between whatsapp business cloud and {{product name}} , allowing the two services to communicate to create a connection, you must do the following docid\ txcx5ijsawcwntgrg5cbn docid\ txcx5ijsawcwntgrg5cbn docid\ txcx5ijsawcwntgrg5cbn create a business portfolio in meta business suite before you begin, you must create a business portfolio to manage your organization’s business assets – such as your facebook, instagram, and ad accounts into meta business suite log in to https //business facebook com/ using your facebook profile or managed meta account in the top left side, click home click create a business portfolio in the business portfolio name, enter a name for the business portfolio enter your contact information and other missing details click create you will receive an email to confirm your email address for your business portfolio click confirm now this will open up the meta business suite page for more information, see the https //www facebook com/business/help/1710077379203657 page create a whatsapp business account to create a whatsapp business account, you can either create the account in meta business suite or create it while creating a connection in make ensure that your number is registered on whatsapp business for more information, see https //faq whatsapp com/1344487902959714 page to create the whatsapp business account on meta business suite if you have not done so yet, log in to https //business facebook com/ using your facebook profile or managed meta account in the left sidebar, click whatsapp accounts click +add from the category, select the category click continue if you see an error stating "you can't complete the setup process because your business has not met the whatsapp's policy requirements yet please update your business information to include your contact information and try again update business information", please see https //faq whatsapp com/1120385166078156 page in the phone number pop up, select use a display name only or add a new number and use your registered whatsapp business number follow the on screen instructions to complete the set up before you can send messages, meta will need to review your business and display name this can take up to 1 business day during reviews, you can send 5 business initiated test messages every 24 hours you will receive an email once your review is completed learn more about https //www facebook com/business/help/1095661473946872?id=180505742745347 create the connection in {{product name}} to get started, you must first create a connection between whatsapp business cloud and {{product name}} , allowing the two services to communicate to create the connection, you need to log in to your {{product name}} account, add a whatsapp business cloud module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ in the connection type field, selet whatsapp business cloud optional in the ​​ connection name​​ field, enter a name for the connection click save click continue from the business portfolio dropdown, select your business portfolio from the whatsapp business account dropdown, select one of the following create a new whatsapp business account use this option if you want to docid\ txcx5ijsawcwntgrg5cbn connect a whatsapp business app use this option if you already have a verified whatsapp business number pick an existing whatsapp business account from the list if you encounter an error, see the docid\ txcx5ijsawcwntgrg5cbn topics below click next click confirm click finish if you receive the resource not found error message after completing the process, please retry any new facebook business accounts or whatsapp business accounts you created during your first attempt have been successfully created when you retry, simply select these existing accounts from the list it is not necessary to create them again you've successfully created the connection and can now use the whatsapp business cloud app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps https //help make com/connect an application#tn2pj set up a whatsapp business cloud webhook the whatsapp business cloud app has instant modules — webhooks that watch for certain changes in whatsapp business cloud and immediately start your {{scenario singular lowercase}} when those changes happen to use these modules, you must set up the webhook in your whatsapp business cloud account to set up the webhook add a whatsapp business cloud instant ​ module to your {{scenario singular lowercase}} and click create a webhook​ ​ optional enter a name for the webhook in the ​ webhook name​​ field i n the ​ connection ​​ field, select a connection for the webhook if you haven't created a whatsapp business cloud connection yet, refer to the docid\ txcx5ijsawcwntgrg5cbn section above in the events field, select the events you want to monitor you can uncheck to receive all types of events click ​ save ​ your webhook is now set up when the selected change occurs in whatsapp business cloud, {{product name}} will immediately be notified and start your {{scenario singular lowercase}} templates you can look for whatsapp business cloud templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} troubleshooting some of the errors that you might encounter when using whatsapp business cloud i do not see my whatsapp business account in the dropdown list if you do not see your whatsapp business account number in the dropdown list, you should check the status of you number https //business facebook com/latest/whatsapp manager/phone numbers how to fix it? if your whatsapp business account number is verified and active and still do not see it in the list, use the register a sender module and connect your number using the connect a new whatsapp business app enter your whatsapp business number and complete the registration you only have to do this once runtimeerror error 400 code 133010 this error appears when the number you are trying to send a message from is not yet registered in the whatsapp cloud api how to fix it? use the register a sender module to register your number before sending a message once the number is registered, the send a message module will work as expected whatsapp api error 500 code 13100 the user gets an error 500 from the module and the devtool > response body shows error code 131000 you can only initiate new chats via send a template module only after sending a templated message to a specific customer and receiving a response from the customer, you can use this send a message module to send a non templated message to the customer