Tidio by Codex Solutions International

tidio is an ai powered customer service and live chat platform designed to enhance support efficiency and customer satisfaction integrating tidio with make com enables automated workflows for customer interactions, support ticketing, and e commerce processes this is ai generated content based on official tidio documentation the content may still contain errors—please verify important information if you have questions, contact https //www tidio com/ directly how to get support on tidio tidio is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 requirements to use the tidio app in make, you must have an active paid plus premium or lyro plan account, https //www tidio com/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/tidio community/ click the install button follow the on screen instructions to complete the setup connect tidio and {{product name}} to get started, you must first create a connection between tidio and {{product name}} , allowing the two services to communicate you can connect using the following method api keys api keys instructions you need to retrieve your api key from the tidio platform login to your tidio account using your credentials navigate to the settings or api section within the tidio dashboard locate the area for api key management generate or copy your api key some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 create the connection in {{product name}} https //www make com/en/register , add the tidio module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your tidio or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page tidio modules after connecting to the tidio app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create multiple contacts creates several new contact records at once, allowing you to add multiple contacts in a single operation create a contact adds a new contact to your chosen platform, allowing you to store and manage their information easily create a ticket creates a brand new support ticket, allowing you to log and track a customer issue or request in your system delete a contact permanently removes a specific contact from your account using its unique id delete a ticket permanently removes a specific ticket from the system using its unique id get a contact fetches detailed information about a specific contact using its unique id get a ticket fetches detailed information about a specific ticket using its unique id, allowing you to view all the relevant ticket data list all contacts returns a list of contacts along with all their details and properties list all tickets fetches and displays a complete list of all tickets, allowing you to view every ticket currently in the system make an api call allows you to make a custom api request to the service, using your authorized connection this lets you access features or endpoints that may not be available in the standard modules update a contact updates the details of an existing contact using its unique id watch contacts triggers when a new contact is added to your account, allowing you to automatically start workflows or actions whenever a new contact joins your list templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} tidio resources you can have access to more resources related to this app on the following links https //www tidio com/ https //developers tidio com/docs/openapi enable https //developers tidio com/reference https //www make com/en/integrations/tidio community