Tidio by Codex Solutions International

tidio is an ai powered customer service platform offering live chat, help desk, and automation tools to streamline support and boost customer satisfaction integrating tidio with make com enables seamless workflow automation between customer interactions and other business systems this is ai generated content based on official tidio documentation the content may still contain errors—please verify important information if you have questions, contact tidio support directly how to get support on tidio tidio is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 requirements to use the tidio app in make, you must have an active tidio account with project owner or admin permissions and generate an api key, create your account on tidio app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect tidio and {{product name}} to get started, you must first create a connection between tidio and {{product name}} , allowing the two services to communicate you can connect using the following method api keys api keys instructions you need to generate your api credentials in the tidio panel login to your tidio platform using your credentials navigate to the developer section go to the openapi section choose the option to generate an api key copy and save the pair of keys x tidio openapi client id and x tidio openapi client secret some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 create the connection in {{product name}} log in in your make account , add the tidio module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your tidio or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page tidio modules after connecting to the tidio app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create multiple contacts adds several new contacts to your account at once, allowing you to quickly create multiple contact entries in a single step create a contact adds a new contact to your address book or contact list create a ticket creates a brand new support ticket in your system, allowing you to track and manage customer requests or issues efficiently delete a contact permanently removes a specific contact from your account using its unique id delete a ticket permanently removes a specific ticket from the system using its unique id get a contact fetches detailed information about a specific contact using their unique id get a ticket fetches and displays detailed information about a specific ticket using its unique id list all contacts returns a list of contacts along with all their details and properties list all tickets fetches and displays a complete list of all tickets in your system, allowing you to view every ticket currently available make an api call allows you to make a custom api request to the service using your authorized account, giving you flexibility to access endpoints or features not covered by the standard modules update a contact updates the details of an existing contact using its unique id watch contacts triggers when a new contact is added to your account, allowing you to automatically start workflows whenever someone new joins your contact list templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} tidio resources you can have access to more resources related to this app on the following links tidio website tidio documentation tidio api documentation tidio page on make