Teamwork Desk

teamwork desk is a helpdesk software for managing customer support tickets, automations, and team collaboration integrating teamwork desk with make com lets users automate ticket creation, status updates, and customer communication across multiple business tools this is ai generated content based on official teamwork desk documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www teamwork com/desk/ directly requirements to use the teamwork desk app in make, you must have an active teamwork desk account and an api key, https //www teamwork com/desk/ for subscription, refer to the https //www teamwork com/desk/ connect teamwork desk and {{product name}} to get started, you must first create a connection between teamwork desk and {{product name}} , allowing the two services to communicate obtain your api key in your teamwork desk account create the connection in make obtain your api key in your teamwork desk account before you create the connection in {{product name}} , you should first obtain your api key in your teamwork desk account to obtain your api key click your profile icon in the top right corner select view profile from the dropdown menu click the api keys tab at the top of your profile area click the create an api key button select your preferred api key type from the dropdown menu copy the api key displayed on the screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //support teamwork com/desk/profile settings/generating an api key create the connection in {{product name}} https //www make com/en/register , add the teamwork desk module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your teamwork desk account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page teamwork desk modules after connecting to the teamwork desk app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add reply to ticket posts a response message to an existing support ticket create category creates a new category on your selected website create customer adds a new customer record to your account create helpdocs site creates a new helpdocs knowledge base site for organizing and sharing support articles create inbox creates a new email inbox for receiving messages create ticket creates a new support ticket in the connected system delete article permanently removes a selected article from your account delete category deletes a specific category from your selected site delete customer permanently removes a specified customer from your account delete helpdocs site permanently removes a specified helpdocs site from your account delete inbox permanently removes a selected inbox from your account delete ticket permanently removes a selected support ticket from the system get article retrieves comprehensive information about a specific article get customer retrieves detailed information about a specific customer get helpdocs site retrieves comprehensive information about a specific helpdocs site get inbox retrieves detailed information about a specific inbox get ticket retrieves comprehensive information about a specific ticket list articles fetches a list of all articles contained in a specific category or across the entire site list categories fetches and displays all category entries available in a specified helpdocs site list customers fetches and displays a complete list of all customer records from your account list helpdocs sites fetches and displays a list of all helpdocs sites associated with your account list inboxes fetches and displays a complete list of all available inboxes in your account list tickets fetches and displays a complete list of all support tickets from your account make an api call executes a custom api request to the connected service using your authorized credentials update article updates the content or details of an existing article update category updates the details of an existing category on a specified site update customer updates the details of an existing customer record update helpdocs site updates the content or settings of an existing helpdocs site update ticket modifies the details of an existing support ticket watch events triggers when a specified event occurs in your teamwork desk account, such as updates or changes to tickets, customers, agents, threads, or inboxes, based on your configured settings templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} teamwork desk resources you can have access to more resources related to this app on the following links https //www teamwork com/desk/ https //developer teamwork com/desk/intro/getting started https //www make com/en/integrations/teamwork desk