Customer Support
Teamwork Desk
3min
With Teamwork Desk modules in Make, you can mange the tickets, customer data, helpdocs sites, categories, and articles in your Teamwork Desk account.
To use Teamwork Desk modules, you must have a Teamwork Desk account. You can create an account at teamwork.com/desk-signup.
Refer to the Teamwork Desk API documentation for a list of available endpoints.
To establish the connection, you must:
To obtain your API key from your Teamwork Desk account:
- Log in to your Teamwork Desk account.
- Click the profile icon in the bottom-left corner.
- Click View Profile > API Keys.
- Click Create an API Key and select the V1 API Key option.
- Copy the API key value shown and store it in a safe place.
You will use this value in the API key field in Make.
To establish the connection in Make:
- Log in to your Make account, add a Teamwork Desk module to your scenario, and click Create a connection.Note: If you add a module with an instant tag, click Create a webhook, then Create a connection.
- Optional: In the Connection name field, enter a name for the connection.
- Choose your Site Address.
- If you chose Teamwork site address in the field above, enter Your Teamwork domain. For example, if your URL is Your_Domain.teamwork.com, use only Your_Domain in this field.If you chose Custom domain in the field above, enter Your Custom Domain. For example, projects.mysite.com.
- In the API Key field, enter the API key copied above.
- Click Save.
- If prompted, authenticate your account and confirm access.
You have successfully established the connection. You can now edit your and add more Teamwork Desk modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.