Customer Support
Help Scout
10 min
with the help scout app in {{product name}} , you can manage the conversations, threads, mailboxes, customers, addresses, chat hangles, emails, phone numbers, social profiles, and websites in your help scout account requirements to use the help scout app in {{product name}} , you must have a help scout account connect help scout and {{product name}} to create the connection log in to your {{product name}} account, add a help scout module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection optional switch on show advanced settings and enter your help scout client credentials for more information on how to obtain your credentials, refer to the help scout developer documentation if requested, use the following redirect uri when setting up your client credentials https //www integromat com/oauth/cb/helpscout2 click save if prompted, authenticate your account and confirm access you've successfully created the connection and can now use the help scout app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps connect an application docid\ so88fm6pkt0g adkddfzz help scout modules after connecting to the help scout app, you can use the following types of modules to build your {{scenario plural lowercase}} conversations watch conversations create a conversation list conversations get a conversation delete a conversation update a conversation thread create thread list threads update thread mailbox list mailboxes get mailbox list mailbox folders customer watch customers list customers get a customer create a customer update a customer address create and update address get address delete address customer chat handle create chat handle update chat handle delete chat handle customer email create an email list emails update an email delete an email customer phone create phone delete phone update phone social profile create a social profile update a social profile delete social profile website create a website update a website delete a website other watch satisfaction rating list tags make an api call templates you can look for help scout templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} help scout resources help scout api documentation