HappyFox Help Desk

happyfox is a help desk and customer support ticketing system integrating happyfox with make com allows users to automate ticket creation, updates, and notifications, streamlining customer support workflows and improving response efficiency across multiple channels this is ai generated content based on official happyfox help desk documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //support happyfox com/ directly requirements to use the happyfox help desk app in make, you must have an active happyfox account and an api key, https //www happyfox com/ for subscription, refer to the https //www happyfox com/ connect happyfox help desk and {{product name}} to get started, you must first create a connection between happyfox help desk and {{product name}} , allowing the two services to communicate obtain your api key in your happyfox help desk account create the connection in make obtain your api key in your happyfox help desk account before you create the connection in {{product name}} , you should first obtain your api key in your happyfox help desk account to obtain your api key navigate to apps > goodies > api click enable if the api feature is not already enabled click the plus sign (+) to create a new api key enter a name for the api key and adjust throttling settings if required click add new api key hover over the newly created api key row and click see auth code copy the api key displayed in the slider copy the auth key displayed in the slider you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //support happyfox com/kb/article/476 create api key auth code happyfox/ create the connection in {{product name}} https //www make com/en/register , add the happyfox help desk module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your happyfox help desk account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page happyfox help desk modules after connecting to the happyfox help desk app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add a staff private note creates a private note that is visible only to staff members add a staff update creates a new update entry for a staff member add a user reply creates a new reply to a user's message create a ticket creates a new support ticket in the system get a ticket retrieves detailed information about a specific ticket make an api call executes a custom api request to the connected service using your authorized credentials search tickets searches for support tickets based on specified criteria watch new ticket triggers when a new support ticket is created in your system templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} happyfox help desk resources you can have access to more resources related to this app on the following links https //www happyfox com/ https //www happyfox com/developers/api/1 1/ https //www make com/en/integrations/happyfox help desk