Groove

groove is a help desk platform for small businesses, offering shared inboxes, ticket management, and customer support automation integrating groove with make com enables users to automate ticket creation, update statuses, and sync customer conversations across multiple tools this is ai generated content based on official groove documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //help groovehq com/ directly requirements to use the groove app in make, you must be an admin on an active groove account and have access to a private access token, https //www groovehq com/ for subscription, refer to the https //www groovehq com/ connect groove and {{product name}} to get started, you must first create a connection between groove and {{product name}} , allowing the two services to communicate obtain your api key in your groove account create the connection in make obtain your api key in your groove account before you create the connection in {{product name}} , you should first obtain your api key in your groove account to obtain your api key navigate to the account settings click the api section copy the api token displayed on screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //doc groovehq com/ create the connection in {{product name}} https //www make com/en/register , add the groove module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your groove account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page groove modules after connecting to the groove app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add labels to a ticket applies one or more labels to a selected support ticket create a ticket creates a new support ticket in the system get a ticket retrieves detailed information about a specific ticket get a ticket's assignee retrieves the user currently assigned to a specific ticket get a ticket's state retrieves the current status of a specific ticket make an api call executes a custom api request to the connected service using your authorized credentials replace all labels on a ticket removes all existing labels from a ticket and adds new ones search tickets finds and retrieves tickets based on specified search criteria update a ticket assignee changes the assigned user responsible for a specific ticket update a ticket's assigned group changes the group assignment for a specific ticket update a ticket's state changes the status of an existing ticket to a specified state upload a file uploads and sends one binary file that is compatible with most client applications watch agent event triggers when a new event involving an agent is detected watch customer event triggers when a new action or activity involving a customer takes place watch message event triggers when a new message is received or sent watch ticket event triggers when a new event related to a support ticket takes place, such as creation, update, or status change templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} groove resources you can have access to more resources related to this app on the following links https //community make com/search?q=groove https //www groovehq com/ https //www groovehq com/docs https //www make com/en/integrations/groove