Customer Support

Groove

2min
with groove modules in make, you can watch, create, update, search, retrieve, and delete create, retrieve, and search tickets, update and retrieve ticket's state, update and retrieve assignee, add labels to tickets, and replace all labels on a ticket upload a file watch ticket event, customer event message event and agent event to get started with groove, create an account at groovehq com https //www groovehq com/ connect groove to make to connect groover app, you need to obtain the oauth client credentials log in to your groove account click settings > webhooks & api click api and copy the global token to a safe place log in to your make account, add a groove module to your {{scenario singular lowercase}} , and click the add button next to the connection field in the connection name field, enter a name for the connection in the access token field, enter the details copied in step 3 and click save you have successfully connected the groove app and can now build {{scenario plural lowercase}}