Gorgias by Maxmel Tech

gorgias is a helpdesk platform designed for e commerce businesses to centralize customer support across channels integrating it with make com enables automated workflows, improving response times and streamlining support operations for online stores this is ai generated content based on official gorgias documentation the content may still contain errors—please verify important information if you have questions, contact https //docs gorgias com/en us/community 97478?utm source=openai directly how to get support on gorgias gorgias is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 55s3tt requirements to use the gorgias app in make, you must have an active gorgias account and an api key, https //www gorgias com/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/gorgias community/ click the install button follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following method api key,oauth2 0,basic auth api key instructions you need to retrieve your api key and your email (username) login to your platform using your credentials navigate to the section where api keys are managed locate your api key note your email (username) associated with your account oauth2 0 instructions you need to generate your token login to your platform using your credentials navigate to the developer settings or api section create a new application configure the application, specifying the required scopes (permissions) for the data you wish to access note the generated client id and client secret basic auth instructions you need to retrieve your email (username) and api key login to your platform using your credentials navigate to the api section locate your email address, which will be used as the username locate your api key some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 55s3tt create the connection in {{product name}} https //www make com/en/register , add the gorgias module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gorgias or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a job stops a job that is either currently running or has been scheduled to run, ensuring it will not continue or start as planned create a customer adds a brand new customer record to your system, capturing their details for future interactions and transactions create a job adds a new job entry to the system, allowing you to initiate and track a fresh task or work assignment create a ticket creates a brand new support ticket in your system, allowing you to log and track customer requests or issues efficiently create a ticket message adds a new message to an existing ticket, allowing you to update or communicate within the ticket thread create a user adds a brand new user account to your system, allowing you to manage and interact with this user through the platform delete a customer permanently removes a selected customer from your account in the service delete a ticket permanently removes a selected ticket from the system, ensuring it is no longer accessible or retrievable delete a ticket message removes a specific message from a ticket in your service, helping you keep conversations organized and up to date delete a user permanently removes a selected user from the service, ensuring that their account and associated data are deleted get a customer fetches detailed information about a customer by using the specific criteria you provide get a job fetches detailed information about a specific job from the service get a ticket fetches detailed information about a specific ticket using its unique id get a ticket message fetches a specific ticket message from the service, allowing you to view the details and content of that particular message get a user fetches detailed information about a particular user from the service, allowing you to access their profile and related data list customers retrieves a complete list of all customers from your account, allowing you to view and manage customer details easily list jobs fetches a complete list of all available jobs, allowing you to view and manage every job in your account list ticket messages fetches and displays all messages associated with a specific ticket, allowing you to view the entire conversation history for that ticket list tickets retrieves a complete list of all tickets, allowing you to access and review every ticket in your system list users fetches a complete list of all users from your account, allowing you to view and manage every user in one place list voice call recordings fetches and lists all available voice call recordings from your account list voice calls fetches a complete list of all voice calls, allowing you to review every call record in your account make an api call allows you to make a custom, authorized api request to the connected service, giving you flexibility to access features or endpoints not covered by the standard modules search resources finds and retrieves resources that match the specific criteria you set, helping you quickly locate the exact information or items you need update a customer updates an existing customer's information—such as their name, contact details, or address—within the system update a job allows you to update an existing job by modifying its details or adding new information, ensuring your job records stay accurate and up to date update a ticket updates an existing ticket by adding new details or modifying its current status, helping you keep your support requests accurate and up to date update a ticket message allows you to modify the content of an existing ticket message in the system, so you can update information or correct details as needed update a user updates the details of an existing user, allowing you to modify information such as their name, email address, or other profile fields watch customers triggers and starts your scenario whenever a brand new customer profile is added to your system watch jobs triggers whenever a new job is added to your account, allowing you to automatically start workflows in response to new job entries watch new ticket messages triggers whenever a new message is added to a ticket, allowing you to take action each time a ticket receives an update or response watch new users triggers whenever a new user account is added, allowing you to automatically start workflows in response to new user registrations watch new voice calls triggers whenever a new voice call is initiated, allowing you to take action each time someone starts a call watch tickets triggers whenever a new support ticket is submitted, allowing you to automatically start workflows or actions based on incoming tickets watch voice call recordings triggers whenever a new voice call recording is generated, allowing you to automatically take action each time a call is recorded templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links https //www gorgias com/ https //docs gorgias com/en us https //developers gorgias com/reference https //www make com/en/integrations/gorgias community