Gorgias by Maxmel Tech

gorgias is a conversational ai platform designed for ecommerce, offering unified customer support and sales automation integrating with make com enables automated workflows for customer inquiries, sales, and support, enhancing efficiency and customer experience for online stores this is ai generated content based on official gorgias documentation the content may still contain errors—please verify important information if you have questions, contact gorgias support directly how to get support on gorgias gorgias is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 55s3tt requirements to use the gorgias app in make, you must have an active gorgias account and an api key, create your account on gorgias app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following method api keys,oauth2 0,basic auth api keys instructions you need to generate your api key from your gorgias account settings log in to your gorgias account navigate to settings go to the rest api section click the create api key button retrieve your generated api key oauth2 0 instructions you need to register your app and obtain the required oauth2 0 credentials log in to your gorgias account register your application on the gorgias developer portal fill out the draft app submission form set up oauth2 for your application after registration, note the generated client id and client secret basic auth instructions you need to generate your api key navigate to settings go to the rest api section click the create api key button note the generated api key some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 55s3tt create the connection in {{product name}} log in in your make account , add the gorgias module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gorgias or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a job cancels a job that is either currently running or has been scheduled to run, stopping it before completion create a customer adds a brand new customer to your account, storing their details in the system for future use create a job adds a new job entry to the system, allowing you to track and manage a specific task or project from start to finish create a ticket creates a brand new support ticket in your system, allowing you to log and track customer requests or issues efficiently create a ticket message adds a new message to an existing ticket, allowing you to update or continue the conversation within that ticket create a user adds a brand new user account to your system, allowing you to register and manage new individuals within your platform delete a customer permanently removes a customer record from your account in the service delete a ticket permanently removes a selected ticket from the system, ensuring it is no longer accessible or retrievable delete a ticket message removes a specific message from a ticket in the service, helping you keep your ticket conversations organized and up to date delete a user permanently removes a specific user from your account or organization within the service get a customer finds and returns detailed information about a customer that matches the criteria you provide, such as their name, email, or id get a job fetches detailed information about a specific job from the service get a ticket fetches detailed information about a specific ticket using its unique id get a ticket message fetches a specific ticket message from the service, allowing you to view the details and content of that message get a user fetches detailed information about a particular user from the service, allowing you to view their profile and related data list customers fetches a complete list of all customers from your account, allowing you to view and manage customer details easily list jobs fetches a complete list of all available jobs, allowing you to view details for each one list ticket messages fetches and displays all messages associated with a specific ticket, allowing you to view the entire conversation history for that ticket list tickets fetches a complete list of all support tickets, allowing you to view every ticket currently in your system list users fetches a complete list of all users in your account, allowing you to view details about each user list voice call recordings fetches and lists all available recordings from your voice calls, allowing you to access and review each call’s audio files list voice calls fetches a complete list of all voice calls, allowing you to review details and activity for each call make an api call allows you to make a custom, authorized api request to the connected service, enabling you to interact with features or endpoints that may not be covered by the standard modules search resources finds and retrieves resources that match the specific criteria you set, helping you quickly locate the information you need update a customer allows you to update and modify the information stored for an existing customer, such as their name, contact details, or address, in the system update a job allows you to update an existing job by modifying its details or adding new information update a ticket updates an existing ticket by adding new details or modifying its current status, helping you keep your support requests up to date update a ticket message allows you to update the content of an existing ticket message in the system, so you can modify or correct information as needed update a user updates the details of an existing user, allowing you to modify information such as their name, email address, or other profile data watch customers triggers whenever a new customer profile is added to your account, allowing you to automatically start workflows whenever someone signs up or is registered as a new customer watch jobs triggers whenever a new job entry is added, allowing you to automatically start workflows each time a new job is created in your connected app watch new ticket messages triggers whenever a new message is added to a ticket, allowing you to automatically respond or take action based on incoming ticket updates watch new users triggers whenever a new user account is added, allowing you to automatically take action whenever someone signs up or is registered in your system watch new voice calls triggers whenever a new voice call is initiated, allowing you to automatically respond or take action each time someone places a call watch tickets triggers whenever a brand new support ticket is submitted, allowing you to automatically start workflows as soon as a ticket is opened watch voice call recordings triggers whenever a new recording of a voice call is generated, allowing you to automatically take action whenever a new call recording becomes available templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links gorgias website gorgias documentation gorgias api documentation gorgias page on make