Gorgias by Codex Solutions International

gorgias is an ai powered helpdesk platform for ecommerce that centralizes customer conversations across channels and automates support and sales tasks integrating with make com enables automated workflows, improving customer service efficiency and streamlining ecommerce operations this is ai generated content based on official gorgias documentation the content may still contain errors—please verify important information if you have questions, contact https //docs gorgias com/en us/support 81956?utm source=openai directly how to get support on gorgias gorgias is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 requirements to use the gorgias app in make, you must have an active gorgias account and either an api key for private apps or oauth2 credentials for public apps, https //www gorgias com/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/gorgias community/ click the install button follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following method api keys,oauth2 0,basic auth api keys instructions you need to generate an api key from your gorgias account settings login to your gorgias account navigate to the settings section select the rest api section click on the api keys tab click the button to create a new api key enter a name for your api key and set the required permissions save and copy the generated api key oauth2 0 instructions you need to register your application to obtain the necessary credentials login to your gorgias account navigate to the admin or settings section go to the rest api or api section register a new application by providing the required information specify the necessary scopes or permissions for your application's access retrieve and note the generated client id and client secret basic auth instructions you need to retrieve your api credentials for basic authentication log in to your gorgias account navigate to the settings section select the rest api option locate your 'email address' and 'api key' for authentication some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 create the connection in {{product name}} https //www make com/en/register , add the gorgias module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gorgias or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a job cancel a job this module allows you to stop or terminate a specific job that is currently in progress or scheduled, ensuring that it no longer continues running or processing create a customer adds a new customer to your system by collecting and saving their details create a message send a new message to a selected channel or user this module allows you to compose and deliver a custom message directly within your chosen workspace or conversation create a tag adds a new tag to your account, allowing you to organize and categorize your items more effectively create a team creates a brand new team in your workspace, allowing you to organize members and collaborate more efficiently create a ticket creates a new support ticket in your system, allowing you to collect and track customer inquiries or issues efficiently create a user adds a new user to your system by creating their account with the specified details delete a customer permanently remove a specific customer from your system by entering their unique customer id delete a tag removes a specific tag from your account using its unique id delete a team permanently removes a specific team from your account using its unique team id delete a user permanently removes a specific user from your system using their unique user id get a job retrieve detailed information about a specific job by entering its unique id this module lets you access all the available details for that particular job get a tag retrieve detailed information about a specific tag using its unique id list all events fetches and displays a list of events, allowing you to view all scheduled or past events in your account list all messages certainly! here’s a rephrased version in a friendly tone, with added specificity about what the module does this module lets you easily retrieve a list of all messages from your selected channel or conversation, so you can keep track of communications or process messages as needed list all teams the "list all teams" module retrieves a complete list of all teams within your organization this allows you to view and manage the different teams that have been set up, making it easier to organize users and collaborate effectively make an api call allows you to make a custom, authorized api request to the service, letting you access features or endpoints that may not be available through the standard modules retrieve a account retrieve details about your account, such as your profile information and settings retrieve a customer fetches detailed information about a specific customer from your connected app or service retrieve a team fetch details about a specific team, including its information and settings retrieve a ticket fetches detailed information about a specific ticket from your system retrieve a user fetch detailed information about a specific user retrieve a voice call fetches detailed information about a specific voice call using its unique id, allowing you to view all relevant data related to that particular call search a customer the "list customer" module allows you to retrieve a list of customers from your connected app, making it easy to view and manage customer information directly within your scenario search a job retrieves a complete list of all jobs, giving you an overview of every job currently available in your system search a tag fetches and displays a list of all available tags from your account, making it easy to view and manage your existing tags search a ticket retrieves a complete list of all tickets, allowing you to view and manage every ticket in your system search a user this module retrieves a complete list of all users from your connected account, making it easy to view and manage everyone in your system search a voice call fetches a detailed list of all voice calls, allowing you to review call records and related information update a customer update a customer's details, such as their name, contact information, or other relevant data update a team update an existing team with new details or changes, such as modifying the team name, description, or membership update a user update a user's details, such as their information or settings, in your system watch customers triggers whenever a new customer profile is added to your account, allowing you to automatically start workflows whenever someone signs up or is registered as a customer watch jobs triggers whenever a new job entry is added, allowing you to automatically start workflows whenever a new job is created in your connected app watch messages triggers whenever a new message is added, allowing you to automatically respond or take action each time a message is received watch ticket events monitor ticket events this module keeps an eye on your ticketing system and instantly notifies you whenever a new event—such as ticket creation, updates, or status changes—occurs watch tickets triggers whenever a new support ticket is submitted, allowing you to start automated workflows as soon as a customer reaches out watch users triggers whenever a new user account is added to your system, allowing you to automatically start workflows whenever someone signs up or is registered watch voice calls triggers whenever a new voice call is initiated, allowing you to automatically take action each time someone starts a call templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links https //www gorgias com/ https //docs gorgias com/en us https //developers gorgias com/reference https //www make com/en/integrations/gorgias community