Gorgias by Codex Solutions International

gorgias is a conversational ai helpdesk for ecommerce that centralizes customer interactions across channels and automates support tasks integrating gorgias with make com enables streamlined workflows, unified customer data, and automated support actions for ecommerce businesses this is ai generated content based on official gorgias documentation the content may still contain errors—please verify important information if you have questions, contact gorgias support directly how to get support on gorgias gorgias is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 requirements to use the gorgias app in make, you must have an active gorgias account and an api key, create your account on gorgias app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following method api keys,basic auth,oauth2 0 api keys instructions you need to retrieve your api key and your email (username) for authentication login to your platform using your credentials navigate to the section where api keys are managed or displayed locate your api key take note of your api key and your email (username) basic auth instructions you need to retrieve your email (username) and api key login to your gorgias account using your credentials navigate to the section where api keys are managed locate your api key note your email address (username) and the api key oauth2 0 instructions you need to generate your token login to your platform using your credentials navigate to the developer settings or api section create a new application configure the application, specifying the required scopes for the data you wish to access note the generated client id and client secret some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 create the connection in {{product name}} log in in your make account , add the gorgias module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gorgias or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a job this module allows you to stop or cancel a job that is currently in progress or scheduled, ensuring that it will not continue to run or be completed create a customer adds a new customer to your account by collecting and saving their details create a message send a message use this module to send a message to a selected channel or user within your workspace it's perfect for sharing updates, notifications, or any information you want to communicate directly through your messaging platform create a tag adds a new tag to your account, allowing you to organize and categorize your items more efficiently create a team creates a brand new team within your workspace, allowing you to organize members and projects under a dedicated group create a ticket creates a new support ticket in your chosen system, allowing you to log and track customer issues or requests directly from your scenario create a user adds a new user to your selected system or application, allowing you to specify details like their name, email, and other relevant information delete a customer remove a specific customer from your system by entering their unique customer id this module permanently deletes the customer record associated with the provided id delete a tag removes a specific tag from your system using its unique id delete a team permanently removes a specific team from your account using its unique team id delete a user remove a user from your system by specifying their unique user id get a job retrieve detailed information about a specific job by providing its unique id get a tag retrieve detailed information about a specific tag using its unique id list all events fetches and displays a list of events, allowing you to view all the scheduled or recorded activities from your account list all messages certainly! this module retrieves all messages from your specified channel or conversation, allowing you to access and review the complete message history in one place list all teams retrieves a complete list of all teams from your account, making it easy to view and manage your organization's team structure make an api call allows you to make a custom, authorized api request to the connected service, giving you flexibility to interact with features or endpoints that may not be available in the standard modules retrieve a account retrieve details about your account, such as your profile information and settings retrieve a customer fetch detailed information about a specific customer retrieve a team fetches detailed information about a specific team retrieve a ticket fetches detailed information about a specific ticket from your system, allowing you to view all its associated data retrieve a user fetches detailed information about a specific user from your connected app or service retrieve a voice call fetches detailed information about a specific voice call using its unique id search a customer the "list customer" module retrieves a list of customers from your connected app, allowing you to view and work with customer details such as names, contact information, and account status this is useful for managing your customer database or triggering actions based on your customer list search a job retrieves a list of all jobs, giving you an overview of every job currently available in your system search a tag fetches and displays a list of all available tags from your account, making it easy to view and manage your existing tags search a ticket retrieves a complete list of all the tickets in your account, allowing you to view and manage every ticket currently available search a user retrieves a complete list of all users in your account, making it easy to view and manage everyone who has access search a voice call fetches a detailed list of all voice calls made or received, allowing you to review call history and related information update a customer update a customer's details, such as their contact information or account data, in your system update a team update a team this module allows you to make changes to an existing team's details, such as its name, description, or other settings use it to keep your team's information up to date update a user update a user this module allows you to modify the details of an existing user, such as their name, email address, or other profile information watch customers triggers whenever a brand new customer record is added to your system, allowing you to take action as soon as a customer signs up or is registered watch jobs triggers whenever a new job entry is added, allowing you to automatically start workflows whenever a job is created in your connected app watch messages triggers whenever a brand new message is posted, allowing you to automatically respond or take action each time a message appears watch ticket events monitors your account for any updates or changes to tickets and notifies you when a ticket event occurs watch tickets triggers whenever a new support ticket is submitted, allowing you to automatically start workflows as soon as a customer reaches out watch users triggers whenever a new user account is added, allowing you to automatically start workflows whenever someone signs up or is registered watch voice calls triggers whenever a new voice call is initiated, allowing you to automatically respond or take action each time someone starts a call templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links gorgias website gorgias documentation gorgias api documentation gorgias page on make