Freshservice

freshservice is an it service management platform that streamlines ticketing, asset management, and automation integrating freshservice with make com lets users automate ticket creation, update incidents, and synchronize it assets across their business tools for efficient it operations this is ai generated content based on official freshservice documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www freshworks com/freshservice/ directly requirements to use the freshservice app in make, you must have an active freshservice account and an api key, https //www freshworks com/freshservice/ for subscription, refer to the https //www freshworks com/freshservice/ connect freshservice and {{product name}} to get started, you must first create a connection between freshservice and {{product name}} , allowing the two services to communicate obtain your api key in your freshservice account create the connection in make obtain your api key in your freshservice account before you create the connection in {{product name}} , you should first obtain your api key in your freshservice account to obtain your api key navigate to your profile settings using the profile or avatar menu after logging in scroll to the change password section , and locate the api key displayed to your right copy the api key displayed on the screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //api freshservice com/ create the connection in {{product name}} https //www make com/en/register , add the freshservice module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your freshservice account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page freshservice modules after connecting to the freshservice app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a change creates a new change record in your system create a problem creates a new problem entry in your system create a release creates a new software release version in your selected repository create a requester creates a new requester profile in the system create a task creates a new task using one of the four available task management modules create a ticket creates a new support ticket in your selected system create a time entry creates a new time entry in one of the four available time tracking modules deactivate a requester deactivates a specified requester, making them inactive in the system delete a change deletes a specified change from your selected record delete a problem deletes a specified problem from your account delete a release deletes a specified release from your account delete a task deletes a selected task from one of the four specified modules delete a ticket deletes a specified support ticket from your system delete a time entry deletes a selected time entry from one of the four available time tracking modules forget a requester removes a selected requester from the system’s memory get a change fetches detailed information about a specific change event get a problem fetches detailed information about a specific problem get a release fetches detailed information about a specific release get a requester fetches detailed information about a specific requester get a task fetches detailed information for a specific task using one of four available modules get a ticket fetches detailed information for a specific ticket get a time entry fetches detailed information for a specific time entry from one of four available modules get an asset fetches detailed information about a specific asset list problems fetches a complete list of all reported problems from your account list releases retrieves a complete list of all software releases available in your account list tasks retrieves a complete list of tasks from one of four available modules list time entries fetches a complete list of time entries generated by any of the four available modules make an api call executes a custom api request to the connected service using your authorized credentials search assets searches for specific assets based on your criteria or retrieves a complete list of all available assets search changes finds specific changes or retrieves a complete list of all changes search requesters searches for specific requesters or retrieves a complete list of all requesters search tickets searches for specific tickets based on criteria or retrieves a complete list of all tickets start/stop timer starts or stops a timer on any of the four available timer modules update a change updates the details of an existing change record update a problem updates the details of an existing problem record update a release updates the details or information of an existing release update a requester updates the details of an existing requester in your system update a task updates an existing task in one of the four available modules update a ticket updates the details or status of an existing support ticket update a time entry updates an existing time entry in one of the four available modules watch changes triggers when a change record is either created or updated in the system watch problems triggers when a new problem is created or an existing problem is updated in the system watch release triggers when a new release is created or an existing release is updated in your system watch requesters triggers when a new requester is created or when an existing requester's details are updated watch tasks triggers when a new task is created or when an existing task is updated watch tickets triggers when a new ticket is created or an existing ticket is updated watch time entries triggers when a new time entry is added or an existing time entry is modified templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} freshservice resources you can have access to more resources related to this app on the following links https //community make com/search?q=freshservice https //www freshworks com/freshservice/ https //api freshservice com/ https //www make com/en/integrations/freshservice