Freshservice
 | Freshservice is an IT service management platform that helps organizations automate workflows, manage incidents, assets, and service requests. Integrating Freshservice with Make.com enables automated ticket creation, asset updates, and streamlined IT support processes across multiple tools. |
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This is AI-generated content based on official Freshservice documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact Freshservice directly.
Requirements
To use the Freshservice app in Make, you must have an active Freshservice account and an API Key, create your account on Freshservice. For subscription, refer to the Freshservice pricing page.
Connect Freshservice and Make
To get started, you must first create a connection between Freshservice and Make, allowing the two services to communicate.
Obtain your API Key in your Freshservice account
Create the connection in Make.
Obtain your API Key in your Freshservice account
Before you create the connection in Make, you should first obtain your API Key in your Freshservice account.
To obtain your API Key :
Click your profile picture in the top right corner of the portal.
Navigate to Profile settings.
Copy the API key displayed below the Delegate Approvals section to your right.
You will use this value while creating a connection in Make.
Because the UI might have changed, the steps you see on your screen might be different, check the vendor documentation for updates.
Create the connection in Make
Log in in your Make account, add the Freshservice module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Enter the authentication credentials you copied from your Freshservice account or follow the on-screen instructions to create the connection.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
Freshservice modules
After connecting to the Freshservice app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
Freshservice resources
You can have access to more resources related to this app on the following links