Freshservice

with the freshservice app in {{product name}} , you can manage the tickets, problems, changes, releases, requesters, time entries, tasks, and retrieve and search for assets in your freshservice account requirements to use the freshservice app in {{product name}} , you must have a freshservice account connect freshservice and {{product name}} to get started, you must first create a connection between freshservice and {{product name}} , allowing the two services to communicate to create the connection, you need to freshservice docid pw0rco8m7oeyfefz5aou freshservice docid pw0rco8m7oeyfefz5aou obtain your api key in freshservice before you create the connection in {{product name}} , you should first obtain an api key in your freshservice account to obtain the api key log in to your frsehservice account in the top right corner, click your profile icon click profile settings in the top right corner, copy the your api key value shown and store it in a safe place you'll use this value in the api key connection field in {{product name}} create the connection in {{product name}} once you have your freshservice api key, you're ready to create the connection in {{product name}} to create the connection log in to your {{product name}} account, add a freshservice module to your {{scenario singular lowercase}} , and click create a connection optional in the ​​ connection name​​ field, enter a name for the connection in the domain name field, enter your freshservice domain or subdomain name for example, if your freshservice url is https //xyz freshservice com , enter xyz in the api key field, enter the api key you copied from yourfreshservice account click save if prompted, authenticate your account and confirm access you've successfully created the connection and can now use the freshservice app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps connect an application docid\ so88fm6pkt0g adkddfzz freshservice modules after connecting to the freshservice app, you can use the following types of modules to build your {{scenario plural lowercase}} tickets watch tickets create a ticket update a ticket get a ticket search tickets delete a ticket problems watch problems create a problem update a problem get a problem list problems delete a problem changes watch changes create a change update a change get a change search changes delete a change releases watch release create a release update a release get a release list releases delete a release requesters watch requesters create a requester update a requester get a requester search requesters forget a requester deactivate a requester time entries watch time entries create a time entry update a time entry start/stop timer get a time entry list time entries delete a time entry tasks watch tasks create a task update a task get a task list tasks delete a task assets get an asset search assets other make an api call templates you can look for freshservice templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} freshservice resources freshservice api documentation