Freshdesk

with the freshdesk app in {{product name}} , you can manage the events, tickets, conversations, contacts, companies, forums, and agents in your freshdesk account to use the freshdesk app in {{product name}} , you must have a freshdesk account connect freshdesk and {{product name}} to get started, you must first create a connection between freshdesk and {{product name}} , allowing the two services to communicate to create the connection, you need to freshdesk docid\ biienqq2nddhhpahdg3ey freshdesk docid\ biienqq2nddhhpahdg3ey obtain your api key in freshdesk before you create the connection in {{product name}} , you should first obtain an api key in your freshesk account to obtain the api key log in to your freshdesk account in the upper right corner, click on your profile picture and select profile settings in the right sidebar, click the view api key button copy the api key value shown and store it in a safe place you'll use this value in the field name connection field in {{product name}} create the connection in {{product name}} once you have your freshdesk api key, you're ready to create the connection in {{product name}} to create the connection log in to your {{product name}} account, add a freshdesk module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ optional in the ​​ connection name​​ field, enter a name for the connection in the ​​ api key field, enter the api key you copied from your freshdesk account in the company name field, enter your domain name if your freshdesk url is https //abc freshdesk com then enter abc here click save if prompted, authenticate your account and confirm access you've successfully created the connection and can now use the freshdesk app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps connect an application docid\ so88fm6pkt0g adkddfzz set up a freshdesk webhook the freshdesk app has instant modules — webhooks that watch for certain changes in freshdesk and immediately start your {{scenario singular lowercase}} when those changes happen to use these modules, you must set up the webhook in your freshdesk account to set up the webhook add a freshdesk instant module to your {{scenario singular lowercase}} and click create a webhook optional enter a name for the webhook in the webhook name field select the corresponding connection for the webhook in the connection field click save > copy address to clipboard log in to your freshdesk account follow the directions as outlined in the freshdesk using webhooks in automation documentation your webhook is now set up when the selected change occurs in frsehdesk, {{product name}} will immediately be notified and start your {{scenario singular lowercase}} freshdesk modules after connecting to the freshdesk app, you can use the following types of modules to build your {{scenario plural lowercase}} event watch events ticket watch tickets search tickets by query search/list tickets list ticket conversations list time entries list satisfaction ratings get a ticket create a ticket create an outbound email update a ticket delete a ticket conversation create a reply create a note contact watch contacts search contacts search/list contacts get a contact create a contact update a contact delete a contact company search companies get a company create a company update a company delete a company forum create a forum create a forum category create a forum topic other get an agent make an api call templates you can look forfreshdesk templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} freshdesk resources freshdesk api documentation