Gorgias

gorgias is an ai powered helpdesk platform for ecommerce, centralizing customer interactions and automating support across channels integrating with make com enables automated workflows, syncing customer data, streamlining support processes, and enhancing ecommerce operations for merchants this is ai generated content based on official gorgias documentation the content may still contain errors—please verify important information if you have questions, contact gorgias support directly how to get support on gorgias gorgias is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 requirements to use the gorgias app in make, you must have an active account and either an api key for private apps or use oauth2 for public apps, create your account on gorgias app installation to install this app, you need admin, owner, or app developer permissions organizations start by installing the app from the make integration page click the install button and follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following method api keys,oauth2 0,basic auth api keys instructions you need to generate your api key navigate to settings go to the rest api section click the create api key button retrieve your api key oauth2 0 instructions you need to generate your token login to your platform using your credentials navigate to the developer portal register your application by submitting a draft app submission form set up oauth2 for your application note the generated client id and client secret basic auth instructions you need to generate your api key navigate to settings go to the rest api section click the create api key button note the generated api key some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gorgias\&app slug=gorgias community\&app unique id=gorgias 6foyv4 create the connection in {{product name}} log in in your make account , add the gorgias module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gorgias or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a job cancel a job this module allows you to stop or terminate a specific job that is currently in progress or scheduled, ensuring that it will no longer continue or be completed create a customer adds a new customer to your account by collecting their details and saving them in your customer database create a message send a message this module allows you to compose and send a new message to a specified recipient you can customize the content and choose who will receive the message, making it easy to communicate directly from your workflow create a tag adds a new tag to your account, allowing you to organize and categorize your items more efficiently create a team creates a brand new team in your account, allowing you to organize members and manage team specific settings create a ticket creates a new support ticket in your system, allowing you to log and track customer requests or issues efficiently create a user adds a new user to your system by collecting and saving their details delete a customer permanently remove a specific customer from your database using their unique customer id delete a tag permanently removes a specific tag from your account using its unique id delete a team permanently removes a specific team from your account using its unique team id delete a user remove a specific user from your system by providing their unique user id get a job retrieve detailed information about a specific job by entering its unique id this module lets you access all the details related to that particular job get a tag retrieve detailed information about a specific tag using its unique id list all events fetches and displays a list of events, allowing you to view all scheduled or past events from your connected account list all messages certainly! this module retrieves a complete list of all messages from your account, allowing you to view and manage your communications efficiently list all teams the "list all teams" module retrieves a complete list of all the teams within your organization this allows you to easily view and manage the different teams set up in your workspace make an api call allows you to make a custom, authorized api request to the connected service, giving you flexibility to access features or data not covered by the standard modules retrieve a account retrieve information about your account, such as your profile details and account settings retrieve a customer fetches detailed information about a specific customer from your connected app retrieve a team fetches detailed information about a specific team, such as its name, members, and other related details retrieve a ticket fetch detailed information about a specific ticket from your system retrieve a user fetches detailed information about a specific user from your connected app or service retrieve a voice call fetches detailed information about a specific voice call using its unique id search a customer the "list customer" module lets you retrieve a list of customers from your connected app, making it easy to view and manage customer information directly within your scenario search a job the "list all jobs" module retrieves a complete list of all jobs from your account, allowing you to view and manage every job currently available in your system search a tag fetches and displays a list of all available tags from your account, helping you easily view and manage your existing tags search a ticket retrieves a complete list of all your support tickets, giving you an overview of every ticket in your account search a user retrieves a complete list of all users from your account, allowing you to view and manage user information easily search a voice call fetches a detailed list of all voice calls, allowing you to review information about each call made or received update a customer modify an existing customer’s details, such as their name, contact information, or other relevant data update a team update a team make changes to the details of an existing team, such as its name, description, or other team settings update a user update a user this module allows you to modify the details of an existing user in your system you can update information such as their name, email address, role, or other profile fields as needed watch customers triggers whenever a brand new customer profile is added to your system, allowing you to automatically take action whenever a new customer signs up or is registered watch jobs triggers whenever a new job entry is added, allowing you to automatically take action each time a job is created in your system watch messages triggers whenever a new message is sent, allowing you to automatically respond or take action whenever a message is received in your connected app watch ticket events monitors your zendesk account for any updates or changes to tickets, such as when a new ticket is created, updated, or solved, and triggers actions in your scenario whenever these events occur watch tickets triggers whenever a brand new support ticket is submitted, allowing you to automatically start workflows or actions in response to each new ticket creation watch users triggers whenever a new user account is added, allowing you to automatically start workflows whenever someone signs up or is registered watch voice calls triggers whenever a new voice call is initiated, allowing you to automatically respond or take action each time someone starts a call templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links gorgias website gorgias documentation gorgias api documentation gorgias page on make