Gorgias

gorgias is a customer support platform that centralizes and automates support tickets from multiple channels integrating gorgias with make com enables seamless workflow automation, saving time and improving support efficiency by connecting gorgias with other apps and services gorgias is published by community users and is developed, supported and maintained by community make does not maintain the application to get support on gorgias, reach out to the developer https //f make com/r/w4eaar?app name=gorgias\&app slug=gorgias community requirements to use the gorgias api, you need an active gorgias account with appropriate permissions sign up here app installation start by installing the app from the integration page here click the install button and follow the on screen instructions to complete the setup connect gorgias and {{product name}} to get started, you must first create a connection between gorgias and {{product name}} , allowing the two services to communicate you can connect using the following methods api key api key instructions you need to generate your api key to authenticate requests login to your gorgias account using your credentials click on your profile icon in the bottom left corner and select 'settings' navigate to the 'rest api' section within the settings menu locate the 'api keys' tab and click on it click 'create api key' and provide a name for your key after creation, copy the generated api key the key will be labeled as api key use this api key as a bearer token in the authorization header for all api requests gorgias modules after connecting to the gorgias app, you can choose from a list of available modules to build your {{scenario plural lowercase}} actions modules cancel a job this module lets you stop a job that’s currently running or one that’s been scheduled but hasn’t started yet create a customer adds a brand new customer to your gorgias account, making it easy to keep your customer database up to date create a job adds a brand new job to your system, letting you start tracking and managing it right away create a ticket creates a brand new support ticket in your gorgias account, helping you track and manage customer requests right from the start create a ticket message this module lets you add a new message to an existing ticket in your gorgias account, making it easy to keep conversations organized and up to date create a user adds a brand new user to your system, making it easy to onboard team members or collaborators delete a customer this module permanently removes a customer’s information from your account, ensuring that all their data is deleted from the service delete a ticket permanently removes a specific ticket from your gorgias account, ensuring it's no longer accessible or visible in your ticket list delete a ticket message this module lets you permanently remove a specific message from a ticket in your gorgias account delete a user this module permanently removes a selected user from your gorgias account, ensuring they no longer have access to your service get a customer this module lets you find and retrieve detailed information about a customer by using specific search criteria you provide get a job this module lets you fetch detailed information about a specific job from the service get a ticket this module lets you find and view the details of a specific ticket by entering its unique id get a ticket message this module lets you fetch a specific message from a ticket in your gorgias account get a user this module lets you fetch detailed information about a particular user from the service, so you can easily access their profile and related data search resources this module helps you find specific resources by searching with the criteria you set update a customer this module lets you update a customer's information, such as their name, email, or other details, directly in your system update a job this module lets you update an existing job by adding new details or making changes to its current information update a ticket this module lets you update an existing ticket by adding new details or changing its status, so you can keep your support conversations accurate and up to date update a ticket message this module lets you update the content of an existing ticket message in your system, making it easy to keep your customer conversations accurate and up to date update a user this module lets you update details for an existing user, such as their name, email address, or other profile information searches modules list customers this module lets you pull a complete list of all customers from your gorgias account, making it easy to access and review customer details in one place list jobs this module lets you fetch a complete list of all jobs, giving you an overview of every job currently available in your system list ticket messages this module lets you fetch every message from your tickets, so you can easily review all conversations and updates in one place list tickets this module lets you fetch a complete list of all tickets from your gorgias account, making it easy to access and review every support request in one place list users this module lets you fetch a complete list of all users in your gorgias account list voice call recordings this module lets you fetch all available voice call recordings from your account list voice calls this module lets you fetch a complete list of all voice calls from your gorgias account triggers modules watch customers this module activates whenever a brand new customer is added to your system, so you can automatically kick off workflows as soon as someone joins your customer list watch jobs this module activates whenever a new job entry is added, allowing you to kick off automated workflows as soon as a job is created watch new ticket messages this module activates whenever a brand new message is added to any ticket, letting you instantly respond to customer conversations as soon as they happen watch new users this module activates whenever a brand new user is added to your system, letting you automatically kick off workflows as soon as someone joins watch new voice calls this module activates whenever a new voice call is placed, letting you automatically respond to or process incoming calls as soon as they happen watch tickets this module activates whenever a brand new support ticket is created in your gorgias account, so you can automatically kick off your workflows as soon as a customer reaches out watch voice call recordings this module activates whenever a new recording of a voice call is generated, allowing you to automatically capture and process fresh call recordings as soon as they're available universals modules make an api call this module lets you make a custom, authorized api request to the connected service, so you can access any specific data or trigger actions that aren’t covered by the standard modules templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} gorgias resources you can have access to more resources related to this app on the following links gorgias website gorgias documentation gorgias api documentation gorgias page on make explore how make can help you join the academy learn make at your own pace with hands on courses that build practical skills learn the basics get to know make, how automation works, and the meaning of apis get the support from make comunity connect with other makers, get community tips and tricks reach out to customer care log in to your account and reach out to our agents explore developer resources get to know make api, custom apps and our mcp server explore our blog discover how make helps customers like you