Customer Support
Callbell by Maxmel Tech
15 min
callbell is a customer support platform that centralizes team messaging from whatsapp, messenger, instagram, and telegram, offering chat management, chatbots, broadcasts, and analytics integrating with make com enables automated workflows and seamless multi channel communication management this is ai generated content based on official callbell documentation the content may still contain errors—please verify important information if you have questions, contact https //www callbell eu/en/ directly how to get support on callbell callbell is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=callbell\&app slug=callbell community\&app unique id=callbell co1u1c requirements to use the callbell app in make, you must have an active callbell account with a configured whatsapp business channel and an api key, https //www callbell eu/en/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/callbell community/ click the install button follow the on screen instructions to complete the setup connect callbell and {{product name}} to get started, you must first create a connection between callbell and {{product name}} , allowing the two services to communicate you can connect using the following method bearer token bearer token instructions you need to generate an access token from the dashboard login to your platform using your credentials navigate to the dashboard locate the section where access tokens are generated and stored generate or retrieve your access token some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=callbell\&app slug=callbell community\&app unique id=callbell co1u1c create the connection in {{product name}} https //www make com/en/register , add the callbell module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your callbell or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page callbell modules after connecting to the callbell app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a contact adds a new contact to your address book, allowing you to store and manage their details for future communication delete a contact permanently removes a selected contact from your list, ensuring that the contact’s information is deleted from your records get a contact fetches detailed information about a specific contact from your account get a contact by phone looks up a contact using a phone number and provides the details of the matching contact get a message status checks and provides detailed information about the current status of a specific message list contact messages fetches and displays a list of messages exchanged with a specific contact, allowing you to view all communications associated with that person make an api call allows you to make a custom api request to the connected service using your own parameters and settings, giving you flexibility to interact with any supported endpoint search contacts searches your account to find and retrieve specific contacts based on your chosen criteria send a message sends a customized message directly to a selected contact update a contact updates the details of an existing contact by using its unique identifier (uuid) this lets you modify information such as name, email, or other contact fields for a specific contact already in your system templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} callbell resources you can have access to more resources related to this app on the following links https //www callbell eu/en/ https //docs callbell eu/ https //docs callbell eu/api/reference/introduction https //www make com/en/integrations/callbell community