Customer Support
CallBell by Codex Solutions
19 min
callbell is a multi channel customer support and crm platform that centralizes messaging from whatsapp, messenger, instagram, and telegram, offering chat, automation, and analytics features integrating with make com enables automated workflows and streamlined communication across popular messaging channels this is ai generated content based on official callbell documentation the content may still contain errors—please verify important information if you have questions, contact https //www callbell eu/en/ directly how to get support on callbell callbell is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=callbell\&app slug=callbell community\&app unique id=callbell vl7uku requirements to use the callbell app in make, you must have an active callbell account with a configured whatsapp business channel and an api key, https //www callbell eu/en/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/callbell community/ click the install button follow the on screen instructions to complete the setup connect callbell and {{product name}} to get started, you must first create a connection between callbell and {{product name}} , allowing the two services to communicate you can connect using the following method api key api key instructions you need to generate an api key from your account settings log in to your callbell account navigate to the api keys page in the settings section click on the create api key button copy the generated api key when it is displayed and store it safely, as it will only be shown once some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=callbell\&app slug=callbell community\&app unique id=callbell vl7uku create the connection in {{product name}} https //www make com/en/register , add the callbell module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your callbell or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page callbell modules after connecting to the callbell app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a contact adds a new contact to your chosen platform, allowing you to store and manage their information easily create a message this module allows you to create and send a new message within the selected platform, making it easy to communicate updates or information to your chosen recipients delete a contact permanently remove a specific contact from your account using its unique id get a channel retrieve detailed information about a specific channel by providing its unique id get a contact fetches detailed information about a specific contact using its unique id get a team retrieve detailed information about a particular team by providing its unique id get a template fetches detailed information about a specific template using its unique id list all team retrieve a list of all the teams associated with your account this module allows you to view and manage every team that is part of your organization list all templates fetches and displays a list of available templates that you can use or customize for your projects make an api call allows you to make a custom api request to the service using your authorized account, enabling you to access features or endpoints not covered by the standard modules search members of a team retrieve a list of all members who are part of the specified team search a channel retrieve a complete list of all channels associated with your account search a contacts retrieve a list of all contacts associated with a specific account send a template message this module allows you to send a pre approved template message to your recipients, making it easy to deliver consistent and compliant communications update a channel updates the details of an existing channel, allowing you to modify its name, description, or other channel settings update a contact updates the details of an existing contact, allowing you to modify information such as name, email, phone number, or other contact fields update a team modifies the details of an existing team, allowing you to update information such as the team’s name, members, or other settings update a template updates the details of a specific template using its unique id, allowing you to modify the template’s content or settings as needed watch events the "watch events" module actively monitors your selected app for new events as they occur, automatically triggering your scenario whenever a new event is detected this helps you stay up to date and respond instantly to changes or activities within your app templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} callbell resources you can have access to more resources related to this app on the following links https //www callbell eu/en/ https //callbellsupport zendesk com/hc/en us https //docs callbell eu/ https //www make com/en/integrations/callbell community