Zendesk

with the zendesk app in {{product name}} , you can manage the articles, comments, forum posts, groups, organizations, tickets, and users in your zendesk account requirements to use the zendesk app in {{product name}} , you must have a zendesk account connect zendesk and {{product name}} to get started, you must first create a connection between zendesk and {{product name}} , allowing the two services to communicate to create the connection, you need to zendesk /#obtain your unique identifier and secret in zendesk zendesk /#create the connection in obtain your unique identifier and secret in zendesk before you create the connection in {{product name}} , you should first obtain a unique identifier and secret in your zendesk account to obtain these values log in to your zendesk account in the left navigation menu, click apps and integrations > apis > zendesk api go to oauth clients and click add oauth clients for client name , enter a name for unique identifier , you can use the default suggestion or you can change it copy the unique identifier value and store it in a safe place for client kind , select confidential for redirect urls , enter the following https //www integromat com/oauth/cb/zendesk/ click save a dialog box will open, advising you that the secret value will only be shown once click ok copy the secret value and store it in a safe place click save you will use these values in the unique identifier and secret fields in make create the connection in {{product name}} once you have your zendesk unique identifier and secret, you're ready to create the connection in {{product name}} to create the connection log in to your {{product name}} account, add a zendesk module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ optional in the ​​ connection name​​ field, enter a name for the connection in the domain field, enter your zendesk domain you can find your zendesk domain in your browser's address bar example domain zendesk com in the unique identifier field, enter the unique identifier value copied above in the secret field, enter the secret value copied above click save if prompted, authenticate your account and confirm access you've successfully created the connection and can now use the zendesk app in your {{scenario plural lowercase}} if you want to make changes to your connection in the future, follow the steps here set up zendesk webhooks the zendesk app has instant modules — webhooks that watch for certain changes in zendesk and immediately start your {{scenario singular lowercase}} when those changes happen to use these modules, you must set up the webhook in your zendesk account to set up the webhook add a zendesk instant module to your {{scenario singular lowercase}} and click create a webhook optional enter a name for the webhook in the webhook name field select the corresponding connection for the webhook in the connection field click save > copy address to clipboard you will use this link to set up your webhook in your zendesk account log in to your zendesk account click apps and integrations > webhooks click create webhook choose trigger or automation and click next enter a name for your webhook enter the endpoint url that was copied from {{product name}} choose your request method , request format , and authentication type and click create webhook next, you will need to select a trigger or automation in the admin center click add trigger and enter a name choose a category set the conditions that are necessary for the trigger to run under actions , select notify by > active webhook and then choose your new webhook that you just created click create return to the webhooks page and click finish setup your webhook is now set up when the selected change occurs in zendesk, {{product name}} will immediately be notified and start your {{scenario singular lowercase}} zendesk modules after connecting to the zendesk app, you can use the following types of modules to build your {{scenario plural lowercase}} triggers watch tickets watch tickets in a view watch ticket activity list tickets search tickets list soft deleted tickets get a ticket create a ticket update a ticket merge tickets soft delete a ticket permanently deletes a ticket upload attachments ticket comments watch ticket comments list ticket comments create a ticket comment ticket custom fields list ticket custom field options create or update a ticket field option remove a ticket field option side conversations list side conversations list side conversation events create a side conversation get a side conversation update a side conversation reply to a side conversation organizations watch organizations list organizations search organizations get an organization creaet or update an organization update an organization delete an organization groups watch groups list groups get a group create a group update a group delte a group users watch users list users search users get a user get user related information create or update a user update a user delete a user articles watch articles watch article comments posts watch forum posts watch forum post comments items search anything tags add, replace, or remove tags events watch events other make an api call templates you can look for zendesk templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} zendesk resources zendesk api documentation