Zammad

zammad is an open source helpdesk and ticketing system for managing customer support across multiple channels integrating zammad with make com enables automated ticket creation, updates, and synchronization of customer data between zammad and other business tools this is ai generated content based on official zammad documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //zammad com/en/company/contact directly requirements to use the zammad app in make, you must have an active account and either a username and password or an access token or an oauth2 token, https //zammad com/en/ for subscription, refer to the https //zammad com/en/ connect zammad and {{product name}} to get started, you must first create a connection between zammad and {{product name}} , allowing the two services to communicate obtain your api token in your zammad account create the connection in make obtain your api token in your zammad account before you create the connection in {{product name}} , you should first obtain your api token in your zammad account to obtain your api token navigate to your user profile settings navigate to the section for personal access tokens or api access click to create or generate a new api token copy the api token displayed on screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //docs zammad org/en/pre release/api/intro html create the connection in {{product name}} https //www make com/en/register , add the zammad module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your zammad account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page zammad modules after connecting to the zammad app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a ticket creates a new support ticket in the system create an organization creates a new organization account within your system delete an organization permanently removes a specified organization from your account get a ticket fetches comprehensive information about a specific support ticket get a user fetches comprehensive information about a specific user account get an organization retrieves detailed information about a specific organization list ticket articles fetches all articles associated with a specified ticket search organizations finds organizations that match the specified search criteria search tickets searches for a specific support ticket based on provided criteria update a ticket updates the details or status of an existing support ticket update an organization updates the details or information of an existing organization templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} zammad resources you can have access to more resources related to this app on the following links https //community make com/search?q=zammad https //zammad com/en/ https //docs zammad org/en/latest/api intro html https //www make com/en/integrations/zammad