Voiceflow by Synergetic

voiceflow is a platform for designing, testing, and deploying ai powered voice and chat agents for customer service integrating with make com enables automated workflows, connecting ai agents to diverse apps and data for enhanced support and operational efficiency this is ai generated content based on official voiceflow documentation the content may still contain errors—please verify important information if you have questions, contact https //docs voiceflow\ com directly how to get support on voiceflow voiceflow is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=voiceflow\&app slug=voiceflow community\&app unique id=voiceflow 1f9cjq requirements to use the voiceflow app in make, you must have an active voiceflow account and an api key, https //www voiceflow\ com app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/voiceflow community/ click the install button follow the on screen instructions to complete the setup connect voiceflow and {{product name}} to get started, you must first create a connection between voiceflow and {{product name}} , allowing the two services to communicate you can connect using the following method api key api key instructions you need to retrieve your agent api key to access the apis login to your platform using your credentials open the agent you want to connect with click on the settings icon navigate to the api keys section copy the agent api key (with the prefix vf dm ) some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=voiceflow\&app slug=voiceflow community\&app unique id=voiceflow 1f9cjq create the connection in {{product name}} https //www make com/en/register , add the voiceflow module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your voiceflow or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page voiceflow modules after connecting to the voiceflow app, you can choose from a list of available modules to build your {{scenario plural lowercase}} attach a kb tag to a document adds a specific knowledge base tag to a selected document, helping you organize and categorize your documents more efficiently create a kb tag adds a new tag to your knowledge base, helping you organize and categorize your content more effectively delete a document permanently removes a selected document from your knowledge base, ensuring it is no longer stored or accessible delete a kb tag removes a specific tag from your knowledge base, helping you keep your tags organized and up to date detach a kb tag from a document removes a specific knowledge base tag from a selected document, helping you keep your document tags organized and up to date get a document retrieves detailed information about a specific document using its unique id get a kb tag label fetches and returns the name (label) of a specific tag from your knowledge base using its unique id list document chunks retrieves specific sections, or "chunks," from a document stored within your project's knowledge base, allowing you to access and work with detailed parts of your information make an api call allows you to make a custom, authorized api request to the service, enabling you to access features or data not covered by the standard modules search documents fetches a list of documents that match your specified search criteria, making it easy to find exactly the documents you need update a kb tag updates the name (label) of an existing tag in your knowledge base, helping you keep your tags organized and up to date upload a new document by url adds a new document to your knowledge base by uploading it directly from a provided url templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} voiceflow resources you can have access to more resources related to this app on the following links https //community make com/search?q=voiceflow https //www voiceflow\ com https //docs voiceflow\ com https //docs voiceflow\ com/reference https //www make com/en/integrations/voiceflow community