Voicenter

voicenter is a cloud based contact center solution offering advanced telephony, call management, and analytics tools integrating with make com enables automated workflows, streamlining communication processes and enhancing customer service efficiency across multiple platforms limited documentation we currently can't provide complete documentation for voicenter because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from voicenter and public sources to create detailed guides voicenter modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} add agent adds an agent to a campaign this action is specifically for campaigns of a certain type, allowing you to assign agents where they’re needed add destinations in bulk adds several destinations to an existing campaign, allowing you to reach more locations with your message add a destination adds one destination to your selected campaign clear campaign calls removes all call destinations from a campaign, completely clearing out all associated records for that campaign create an ivr response creates a customized ivr (interactive voice response) message that can be sent using the `respond to ivr` module get call history by id retrieves detailed information about a specific call history record using its id get campaign details retrieves detailed information about the specific campaign you request get campaign members list retrieves a list of all representatives assigned to make calls in a specific campaign this feature is available only for campaigns of a certain type get campaign pending calls retrieves a list of destinations that are currently marked as waiting list accounts displays a list of all accounts connected to your current user profile make an api call allows you to make a custom api request to the service using your authorized account remove agent removes a selected agent from a specific campaign remove call removes a selected destination from your campaign, so it will no longer be included respond to chrome popup extension generates a reply to incoming messages from the voicenter chrome popup extension respond to ivr of course! please provide the module description sentence you'd like me to rephrase start campaign restarts a paused call campaign, allowing calls to resume to your selected destinations stop campaign temporarily stops an active campaign from calling its destinations watch custom webhook this module activates whenever new data is received through the webhook watch new cdr notification triggers whenever a new call detail record (cdr) webhook notification is received, alerting you to new call activity watch new ivr notifications triggers whenever a new interactive voice response (ivr) event takes place, so you can stay updated on any changes or interactions within your ivr system watch new popup notifications triggers when the voicenter popup chrome extension sends a notification to this webhook, allowing you to take action whenever a new notification is received webhook response generates and sends a reply to the incoming webhook request templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} voicenter resources you can have access to more resources related to this app on the following links https //www voicenter com/ https //www voicenter com/api https //www make com/en/integrations/voicecenter help us improve this documentation have experience with voicenter? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone