ServiceNow

with servicenow modules in make, you can manage the records and create or assign tickets to your servicenow account to use servicenow in make, you must have the enterprise plan https //www make com/en/pricing all enterprise apps are currently labeled as premium tier 3 in make to get started with servicenow, create an account by contacting the sales team at servicenow\ com https //www servicenow\ com/contact us/sales html for a list of endpoints, refer to the servicenow api documentation https //developer servicenow\ com/dev do#!/reference/api/sandiego/rest/ connect servicenow to make make provides two ways to connect the servicenow app servicenow docid\ fwcuxrg15lhaiopy5ondm servicenow docid\ fwcuxrg15lhaiopy5ondm establish a servicenow connection to make to connect the servicenow app with make log in to your servicenow account click profile > change user role select admin and click change user role click manage instance password copy the details instance name , instance url , username , and password to a safe place log in to your make and add a module from the servicenow into a {{scenario singular lowercase}} click add next to the connection field optional in the connection name field, enter a name for the connection in the sub domain field, enter the sub domain from the instance url copied in step 4 for example, if the url is sampleinstance service now\ com , enter sampleinstance in the sub domain field without the trailing dot do not include the top level domain ( com ) or the second level domain ( service now ) in the username and password fields, enter the details copied in step 4 and click save if prompted, authenticate your account and confirm access you have successfully established the connection you can now edit your {{scenario singular lowercase}} and add more servicenow modules if your connection requires reauthorization at any point, follow the connection renewal steps here docid\ so88fm6pkt0g adkddfzz establish a servicenow connection to make with client credentials to connect the servicenow app with make log in to your servicenow instance using the credentials for an account with administrative privileges ( https //yourinstance service now\ com ) in the upper left, click all and search for system oauth > application registry click new and create an oauth api endpoint for external clients fill in the required fields, leaving the client secret blank to allow servicenow to generate it automatically click submit to save the configuration in the redirect url field, enter the following redirect uri https //www make com/oauth/cb/servicenow2 reopen the newly created record to view the generated client id and client secret copy the client id and client secret to a safe place log in to your make account, add a servicenow module to your scenario, and click create a connection optional in the connection name field, enter a name for the connection in the sub domain field, enter the sub domain from your servicenow instance url for example, if your url is https //yourinstance service now\ com , the sub domain is yourinstance in the client id and client secret fields, paste the credentials copied in step 6 click save if prompted, authenticate your account and confirm access you have successfully established the connection you can now edit your {{scenario singular lowercase}} and add more servicenow modules if your connection requires reauthorization at any point, follow the connection renewal steps here docid\ so88fm6pkt0g adkddfzz build servicenow {{scenario plural}} after connecting the app, you can perform the following actions watch records triggers when a record is created or updated search records searches for records by a filter parameter get a record gets a specified record create a record creates a new record update a record updates an existing record delete a record deletes a record create an incident creates a new incident assign a ticket assigns an incident ticket make an api call performs an arbitrary authorized api call