LiveAgent
 | LiveAgent is a help desk and live chat software that centralizes customer support tickets from email, chat, calls, and social media. Integrating with Make.com enables users to automate ticket creation, updates, and customer communication across multiple channels. |
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This is AI-generated content based on official LiveAgent documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact LiveAgent directly.
Requirements
To use the LiveAgent app in Make, you must have an active LiveAgent account, create your account on LiveAgent. For subscription, refer to the LiveAgent pricing page.
Connect LiveAgent and Make
To get started, you must first create a connection between LiveAgent and Make, allowing the two services to communicate.
Obtain your API Key in your LiveAgent account
Create the connection in Make.
Obtain your API Key in your LiveAgent account
Before you create the connection in Make, you should first obtain your API Key in your LiveAgent account.
To obtain your API Key :
Navigate to Configuration in the main navigation menu.
Click System from the submenu.
Click API to access the API settings page.
Copy the domain URL displayed on the API settings page.
Copy the API key displayed on the API settings page.
You will use this value while creating a connection in Make.
Because the UI might have changed, the steps you see on your screen might be different, check the vendor documentation for updates.
Create the connection in Make
Log in in your Make account, add the LiveAgent module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Enter the authentication credentials you copied from your LiveAgent account or follow the on-screen instructions to create the connection.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
LiveAgent modules
After connecting to the LiveAgent app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
LiveAgent resources
You can have access to more resources related to this app on the following links