FreeScout
 | FreeScout is a self-hosted help desk and shared mailbox solution. Integrating FreeScout with Make.com enables automated ticket creation, updates, and notifications directly within your customer support workflows. |
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This is AI-generated content based on official FreeScout documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact FreeScout directly.
Requirements
To use the FreeScout app in Make, you must have an active FreeScout account with the API and Webhooks module installed and an API Key, create your account on FreeScout. For subscription, refer to the FreeScout pricing page.
Connect FreeScout and Make
To get started, you must first create a connection between FreeScout and Make, allowing the two services to communicate.
Obtain your API Key in your FreeScout account
Create the connection in Make.
Obtain your API Key in your FreeScout account
Before you create the connection in Make, you should first obtain your API Key in your FreeScout account.
To obtain your API Key :
Locate your FreeScout installation and copy the full web address from your browser's address bar to use as the Helpdesk URL.
Click on Manage in the main navigation menu.
Click on Settings under the Manage section.
Click on the API & Webhooks tab.
Copy the API key displayed in the API & Webhooks section.
You will use this value while creating a connection in Make.
Because the UI might have changed, the steps you see on your screen might be different, check the vendor documentation for updates.
Create the connection in Make
Log in in your Make account, add the FreeScout module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Enter the authentication credentials you copied from your FreeScout account or follow the on-screen instructions to create the connection.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
FreeScout modules
After connecting to the FreeScout app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
FreeScout resources
You can have access to more resources related to this app on the following links