FreeScout

freescout is a free, open source help desk and shared mailbox solution integrating freescout with make com enables users to automate ticket management, synchronize customer communications, and trigger workflows based on help desk activity this is ai generated content based on official freescout documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //freescout net/contact us/ directly requirements to use the freescout app in make, you must have an active freescout account with the api and webhooks module installed and an api key, https //freescout net for subscription, refer to the https //freescout net connect freescout and {{product name}} to get started, you must first create a connection between freescout and {{product name}} , allowing the two services to communicate obtain your api key in your freescout account create the connection in make obtain your api key in your freescout account before you create the connection in {{product name}} , you should first obtain your api key in your freescout account to obtain your api key locate the full url of your freescout installation in your browser's address bar and copy it as the helpdesk url navigate to manage in the freescout main menu click settings click api & webhooks copy the api key displayed on the api & webhooks page you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //api docs freescout net/ create the connection in {{product name}} https //www make com/en/register , add the freescout module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your freescout account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page freescout modules after connecting to the freescout app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a conversation initiates a new chat conversation with a selected user or group make an api call executes a custom api request to the connected service using your authorized credentials watch conversations triggers when a conversation is assigned, created, deleted, moved, its status changes, a customer or agent reply is created, or a note is added to the conversation templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} freescout resources you can have access to more resources related to this app on the following links https //community make com/search?q=freescout https //freescout net https //api docs freescout net/ https //www make com/en/integrations/freescout