FreeScout

freescout is a free, open source help desk and shared inbox solution for small businesses, offering email ticket management and team collaboration integrating with make com enables automated workflows, streamlining customer support and improving response efficiency this is ai generated content based on official freescout documentation the content may still contain errors—please verify important information if you have questions on vendor documentation, contact https //freescout net/contact us/ directly requirements to use the freescout app in make, you must have an active freescout account with the api and webhooks module installed and an api key, https //freescout net connect freescout and {{product name}} to get started, you must first create a connection between freescout and {{product name}} , allowing the two services to communicate you can connect using the following method api key,http basic api key instructions you need to retrieve your api key from the platform settings log in to your freescout platform using your credentials navigate to the manage section go to the api & webhooks section locate your api key in this section http basic instructions you need to retrieve your api key from the platform login to your freescout platform using your credentials navigate to the 'manage' section select 'api & webhooks' from the available options locate and copy your api key create the connection in {{product name}} https //www make com/en/register , add the freescout module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your freescout or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page freescout modules after connecting to the freescout app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a conversation initiates a new chat thread or conversation within the selected platform make an api call executes a custom api request to the connected service using your authorized credentials watch conversations triggers when a conversation is assigned, created, deleted, moved, its status changes, a customer or agent reply is added, or a note is created templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} freescout resources you can have access to more resources related to this app on the following links https //community make com/search?q=freescout https //freescout net https //api docs freescout net/ https //www make com/en/integrations/freescout