eDesk by Maxmel Tech

edesk is a customer support platform designed for ecommerce businesses to manage multichannel communications, automate workflows, and improve customer service integrating with make com enables streamlined automation and centralized support across multiple sales channels limited documentation we currently can't provide complete documentation for edesk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from edesk and public sources to create detailed guides about edesk edesk is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=edesk\&app slug=edesk community\&app unique id=edesk mxxmer app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/edesk community/ click the install button follow the on screen instructions to complete the setup edesk modules y ou can choose from a list of available modules to build your create order note adds a new note to an existing order, allowing you to include important information or updates about the order create tracking links for a sales order generates tracking links to help you monitor the status of a sales order create a message creates and sends a new message to your chosen recipient create a sales order creates a brand new sales order for your customer create a tag adds a new tag to help organize and categorize your items create a template creates a brand new template for you to use in your projects create a ticket creates a brand new support ticket to help track and resolve your issue create an order note attachment adds a file to a specific note on an order, making it easy to keep important documents or information linked to that order delete tracking links removes tracking links associated with a specific sales order delete a message deletes a selected message from your chat or conversation delete a sales order deletes a selected sales order from your records delete a tag removes a selected tag from your system, helping you keep your tags organized and up to date delete a template deletes a template that you no longer need from your account delete a ticket permanently removes a selected ticket from your system delete an order note removes a specific note from an existing order get sales order tracking links fetches the tracking links associated with a specific sales order, so you can easily follow your shipment's delivery status get a message fetches the details of a specific message get a sales order fetches detailed information about a specific sales order get a tag fetches details for a specific tag that already exists get a template fetches detailed information about a specific template get a ticket fetches the details of a specific ticket that already exists get an order note fetches the details of a specific order note list channels fetches a list of all available channels in your account list contacts fetches a complete list of all your contacts list order notes fetches and displays all notes attached to your orders list sales orders fetches a complete list of all your sales orders list tag groups fetches a complete list of all existing tag groups in your account list tags fetches a complete list of all available tags from your account list templates fetches a list of all available templates for you to use list tickets fetches a list of all your tickets, allowing you to view every ticket in your account list users fetches a list of all users in your account make an api call allows you to make a custom api request using your own authorization settings update sales order tracking links updates the tracking links associated with a specific sales order, helping you keep shipping information up to date update ticket data updates the details of an existing ticket in your system update a message updates an existing message in your selected service with new content update a sales order updates the details of an existing sales order with new information update a tag updates the details of an existing tag in your account update a template updates the details of an existing template with new information update a ticket updates the details of an existing ticket in your system update an order note updates the details of an existing order note in your system watch channels triggers whenever new updates or changes occur in a specific channel, so you can stay informed about the latest activity watch contacts triggers whenever there are updates or changes made to a contact’s information watch order notes triggers whenever there is a change to a note on an order watch sales orders triggers whenever any changes are made to a sales order watch tag groups triggers whenever any changes are made to an existing tag group watch tags triggers whenever a tag is updated, so you’ll be notified whenever any changes are made to a tag watch templates triggers whenever any changes are made to an existing template watch tickets triggers whenever any changes are made to a ticket, so you’ll know right away when a ticket is updated watch users triggers whenever changes are made to a user's information templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created edesk resources you can have access to more resources related to this app on the following links https //edesk com https //startintegrate com/apps/customer support/edesk mxxmer https //www make com/en/hq/app invitation/bb815b5a9e44c13d2ce56d006ec2af13 https //www make com/en/integrations/edesk community help us improve this documentation have experience with edesk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=edesk\&app slug=edesk community\&app unique id=edesk mxxmer sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone