easiware

easiware is an omnichannel customer service platform that centralizes communications and customer data, automates workflows, and ensures gdpr compliance integrating with make com enables users to automate customer service processes and synchronize data across multiple business tools limited documentation we currently can't provide complete documentation for easiware because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from easiware and public sources to create detailed guides easiware modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} contact created creates a new contact in your easiware account create a contact add a new contact to your easiware account create a ticket create a new support ticket in easiware to help track and manage customer requests get a category retrieve detailed information about a specific category using its easiware internal id get a contact retrieve detailed information about a contact using their easiware internal id get a ticket retrieve a ticket using its easiware internal id get a ticket event retrieve a specific ticket event using its easiware internal id get a user retrieve detailed information about a user using their easiware internal id make an api call send a custom api request to easiware servers to interact with their data or services search categories find and retrieve categories from your easiware account search contacts find and retrieve specific contacts from your easiware account search ticket events find and view specific ticket events in easiware search tickets find and retrieve tickets from your easiware account based on your search criteria search users find and retrieve user profiles, including admins and agents, from your easiware account ticket created triggers when a new ticket is created in easiware, allowing you to automatically take action whenever a customer submits a new request ticket event triggers when a new support ticket is created in easiware update a contact update the details of an existing contact in easiware update a ticket update the details of an existing ticket in easiware templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} easiware resources you can have access to more resources related to this app on the following links https //www easiware com/ https //api staging easiware com/swagger https //www make com/en/integrations/easiware help us improve this documentation have experience with easiware? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone