Zendesk
With the Zendesk app in Make, you can manage the articles, comments, forum posts, groups, organizations, tickets, and users in your Zendesk account.
Requirements
To use the Zendesk app in Make, you must have a Zendesk account.
Connect Zendesk and Make
To get started, you must first create a connection between Zendesk and Make, allowing the two services to communicate.
To create the connection:
Log in to your Make account, add a Zendesk module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
In the Connection type field, select Zendesk.
Optional: In the Connection name field, enter a name for the connection.
In the Subdomain field, enter your Zendesk subdomain. You can find your Zendesk subdomain in your browser's address bar. Example: domain.zendesk.com.
Click Save.
If prompted, authenticate your account and confirm access.
You've successfully created the connection and can now use the Zendesk app in your scenarios. If you want to make changes to your connection in the future, follow the steps here.
Set up Zendesk Webhooks
The Zendesk app has instant modules—webhooks that watch for certain changes in Zendesk and immediately start your scenario when those changes happen. To use these modules, you must set up the webhook in your Zendesk account.
To set up the webhook:
Add a Zendesk instant module to your scenario and click Create a webhook.
Optional: Enter a name for the webhook in the Webhook name field.
Select the corresponding connection for the webhook in the Connection field.
Click Save > Copy address to clipboard. You will use this link to set up your webhook in your Zendesk account.
Log in to your Zendesk account.
Click Apps and integrations > Webhooks.
Click Create webhook.
Choose Trigger or automation and click Next.
Enter a name for your webhook.
Enter the Endpoint URL that was copied from Make.
Choose your Request method, Request format, and Authentication type and click Create webhook.
Next, you will need to select a trigger or automation in the Admin Center. Click Add trigger and enter a name.
Choose a Category.
Set the conditions that are necessary for the trigger to run.
Under Actions, select Notify by > active webhook and then choose your new webhook that you just created. Click Create.
Return to the Webhooks page and click Finish setup.
Your webhook is now set up. When the selected change occurs in Zendesk, Make will immediately be notified and start your scenario.
Zendesk modules
After connecting to the Zendesk app, you can use the following types of modules to build your scenarios.
Templates
You can look for Zendesk templates in Make's template gallery, where you'll find thousands of pre-created scenarios.