--- title: Zendesk slug: zendesk image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_zendesk.png docTags: createdAt: 2025-02-03T13:28:47.488Z --- ::::VerticalSplit{layout="left"} :::VerticalSplitItem ::Image[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/hv0mLbKtb7I7jqM_IBI0l-20251121-120444.png" darkSrc="https://archbee-image-uploads.s3.amazonaws.com/oAyFj2GHlBeBVWF5OAir2/hv0mLbKtb7I7jqM_IBI0l-20251121-120444.png" size="60" width="800" height="800" darkWidth="800" darkHeight="800" position="center" showCaption="false"} ::: :::VerticalSplitItem With the Zendesk app in Make, you can manage the articles, comments, forum posts, groups, organizations, tickets, and users in your Zendesk account. ::: :::: # Requirements To use the Zendesk app in Make, you must have a [Zendesk account](https://zendesk.com/register). # Connect Zendesk and Make To get started, you must first create a connection between Zendesk and Make, allowing the two services to communicate. To create the connection: :::::WorkflowBlock ::::WorkflowBlockItem Log in to your Make account, add a Zendesk module to your scenario, and click **Create a connection**. :::hint{type="info"} If you add a module with an ​instant​ tag, click ​**Create a webhook**​​, then ​**Create a connection**​​. ::: :::: :::WorkflowBlockItem In the **Connection type** field, select **Zendesk**. ::: :::WorkflowBlockItem Optional: In the ​​**Connection name​​** field, enter a name for the connection. ::: :::WorkflowBlockItem In the** Subdomain** field, enter your Zendesk subdomain. You can find your Zendesk subdomain in your browser's address bar. Example: `domain.zendesk.com`. ::: :::WorkflowBlockItem Click **Save**. ::: :::WorkflowBlockItem If prompted, authenticate your account and confirm access. ::: ::::: You've successfully created the connection and can now use the Zendesk app in your scenarios. If you want to make changes to your connection in the future, follow the steps [here](https://help.make.com/connect-an-application#tN2pJ). # Set up Zendesk Webhooks The Zendesk app has `instant` modules—webhooks that watch for certain changes in Zendesk and immediately start your scenario when those changes happen. To use these modules, you must set up the webhook in your Zendesk account. To set up the webhook: ::::WorkflowBlock :::WorkflowBlockItem Add a Zendesk `instant` module to your scenario and click **Create a webhook**. ::: :::WorkflowBlockItem Optional: Enter a name for the webhook in the **Webhook name** field. ::: :::WorkflowBlockItem Select the corresponding connection for the webhook in the **Connection** field. ::: :::WorkflowBlockItem Click **Save** > **Copy address to clipboard**. You will use this link to set up your webhook in your Zendesk account. ::: :::WorkflowBlockItem Log in to your Zendesk account. ::: :::WorkflowBlockItem Click **Apps and integrations > Webhooks**. ::: :::WorkflowBlockItem Click **Create webhook**. ::: :::WorkflowBlockItem Choose **Trigger or automation** and click **Next**. ::: :::WorkflowBlockItem Enter a name for your webhook. ::: :::WorkflowBlockItem Enter the Endpoint URL that was copied from Make. ::: :::WorkflowBlockItem Choose your **Request method**, **Request format**, and **Authentication type** and click **Create webhook**. ::: :::WorkflowBlockItem Next, you will need to select a trigger or automation in the Admin Center. Click **Add trigger** and enter a name. ::: :::WorkflowBlockItem Choose a **Category**. ::: :::WorkflowBlockItem Set the conditions that are necessary for the trigger to run. ::: :::WorkflowBlockItem Under **Actions**, select **Notify by > active webhook** and then choose your new webhook that you just created. Click **Create**. ::: :::WorkflowBlockItem Return to the Webhooks page and click **Finish setup**. ::: :::: Your webhook is now set up. When the selected change occurs in Zendesk, Make will immediately be notified and start your scenario. # Zendesk modules After connecting to the Zendesk app, you can use the following types of modules to build your scenarios. :::ExpandableHeading **Triggers** - Watch Tickets - Watch Tickets in a View - Watch Ticket Activity - List Tickets - Search Tickets - List Soft Deleted Tickets - Get a Ticket - Create a Ticket - Update a Ticket - Merge Tickets - Soft Delete a Ticket - Permanently Deletes a Ticket - Upload Attachments ::: :::ExpandableHeading **Ticket Comments** - Watch Ticket Comments - List Ticket Comments - Create a Ticket Comment ::: :::ExpandableHeading **Ticket Custom Fields** - List Ticket Custom Field Options - Create or Update a Ticket Field Option - Remove a Ticket Field Option ::: :::ExpandableHeading **Side Conversations** - List Side Conversations - List Side Conversation Events - Create a Side Conversation - Get a Side Conversation - Update a Side Conversation - Reply to a Side Conversation ::: :::ExpandableHeading **Organizations** - Watch Organizations - List Organizations - Search Organizations - Get an Organization - Creaet or Update an Organization - Update an Organization - Delete an Organization ::: :::ExpandableHeading **Groups** - Watch Groups - List Groups - Get a Group - Create a Group - Update a Group - Delte a Group ::: :::ExpandableHeading **Users** - Watch Users - List Users - Search Users - Get a User - Get User Related Information - Create or Update a User - Update a User - Delete a User ::: :::ExpandableHeading **Articles** - Watch Articles - Watch Article Comments ::: :::ExpandableHeading **Posts** - Watch Forum Posts - Watch Forum Post Comments ::: :::ExpandableHeading **Items** - Search Anything ::: :::ExpandableHeading **Tags** - Add, Replace, or Remove Tags ::: :::ExpandableHeading **Events** - Watch Events ::: :::ExpandableHeading **Other** - Make an API Call ::: # Templates You can look for Zendesk templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Zendesk resources - [Zendesk API documentation](https://developer.zendesk.com/rest_api/)