Zendesk Sunshine
 | Zendesk’s Resolution Platform provides AI-powered tools for customer and employee support, unifying data and automating service workflows. Integrating Zendesk with Make.com lets users automate ticket creation, update statuses, and sync customer data across multiple support channels. |
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This is AI-generated content based on official Zendesk Sunshine documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact Zendesk Sunshine directly.
Requirements
To use the Zendesk Sunshine app in Make, you must have a verified Zendesk account and either an API token or an OAuth access token, create your account on Zendesk Sunshine. For subscription, refer to the Zendesk Sunshine pricing page.
Connect Zendesk Sunshine and Make
To get started, you must first create a connection between Zendesk Sunshine and Make, allowing the two services to communicate.
Obtain your OAuth2 credentials in your Zendesk Sunshine account
Create the connection in Make.
Obtain your OAuth2 credentials in your Zendesk Sunshine account
Before you create the connection in Make, you should first obtain your OAuth2 credentials in your Zendesk Sunshine account.
To obtain your OAuth2 credentials :
Navigate to Settings > Account in the Zendesk Chat dashboard.
Click the API tab.
Click Add API Client.
Enter your application information as prompted.
Enter the callback URI:
https://www.make.com/oauth/cb/zendesk4/
Click Create API Client.
Copy the Client ID displayed in the modal.
Copy the Client secret displayed in the modal.
You will use this value while creating a connection in Make.
Because the UI might have changed, the steps you see on your screen might be different, check the vendor documentation for updates.
Create the connection in Make
Log in in your Make account, add the Zendesk Sunshine module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
In the Connection type field, select Zendesk.
Enter the authentication credentials you copied from your Zendesk Sunshine account or follow the on-screen instructions to create the connection.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
Zendesk Sunshine modules
After connecting to the Zendesk Sunshine app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
Zendesk Sunshine resources
You can have access to more resources related to this app on the following links