Zendesk Guide

zendesk guide is a knowledge base and self service solution designed to help businesses create, organize, and share support content with customers and agents with the zendesk guide app in make, you can manage the articles and attachments in your zendesk guide account requirements to use the zendesk guide app in , you must have a https //www zendesk com/register/ connect zendesk guide and to get started, you must first create a connection between zendesk guide and , allowing the two services to communicate to create the connection, you need to docid\ chr5n9fhdketklxohpnxv docid\ chr5n9fhdketklxohpnxv obtain your identifier and secret in zendesk before you create the connection in , you should first obtain identifier and secret credentials in your zendesk account to obtain the credentials log in to your zendesk admin page in the left sidebar, click settings icon > api click get started > oauth clients in the redirect urls field, enter the following url https //www make com/oauth/cb/zendesk4/ click save copy the unique identifier and secret values and store them in a safe place you'll use this value in the identifier and secret connection field in create the connection in once you have your zendesk credentials, you're ready to create the connection in to create the connection log in to your account, add a zendesk guide module to your , and click create a connection if you add a module with an ​instant​ tag, click ​ create a webhook ​​, then ​ create a connection ​​ in the connection type field, select zendesk optional in the ​​ connection name​​ field, enter a name for the connection in the ​​ subdomain field, enter the subdomain of your zendesk account for example, my zendesk subdomain in the identifier and secret fields, enter the values you copied from your zendesk account click save if prompted, authenticate your account and confirm access you've successfully created the connection and can now use the zendesk guide app in your if you want to make changes to your connection in the future, follow the steps https //help make com/connect an application#tn2pj zendesk guide modules after connecting to the zendesk guide app, you can use the following types of modules to build your triggers watch articles actions archive article create an article create article attachment delete article attachment delete article vote get article make an api call update translation searches list article attachments list articles list article votes templates you can look for zendesk guide templates in https //www make com/en/templates , where you'll find thousands of pre created zendesk guide resources https //developer zendesk com/api reference/