--- title: Zendesk Guide slug: zendesk-guide image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_zendesk-guide.png docTags: createdAt: 2025-02-03T13:28:47.488Z --- ::::VerticalSplit{layout="left"} :::VerticalSplitItem ::Image[**]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/1GvwdtlvLs_osXkP7axX7-20260227-134643.png" darkSrc="https://archbee-image-uploads.s3.amazonaws.com/oAyFj2GHlBeBVWF5OAir2/1GvwdtlvLs_osXkP7axX7-20260227-134643.png" size="50" width="800" height="800" darkWidth="800" darkHeight="800" position="center" showCaption="false"} ::: :::VerticalSplitItem Zendesk Guide is a knowledge base and self-service solution designed to help businesses create, organize, and share support content with customers and agents. With the Zendesk Guide app in Make, you can manage the articles and attachments in your Zendesk Guide account. ::: :::: # Requirements To use the Zendesk Guide app in Make, you must have a [Zendesk account](https://www.zendesk.com/register/). # Connect Zendesk Guide and Make** To get started, you must first create a connection between Zendesk Guide and Make, allowing the two services to communicate. To create the connection, you need to: ::::WorkflowBlock :::WorkflowBlockItem [Obtain an identifier and secret in your Zendesk account.](docId\:ChR5n9fHdkeTKLXoHpnxV) ::: :::WorkflowBlockItem [Create the connection in Make.](docId\:ChR5n9fHdkeTKLXoHpnxV) ::: :::: ## Obtain your identifier and secret in Zendesk Before you create the connection in Make, you should first obtain identifier and secret credentials in your Zendesk account. To obtain the credentials: ::::WorkflowBlock :::WorkflowBlockItem Log in to your Zendesk admin page. ::: :::WorkflowBlockItem In the left sidebar, click **Settings icon** > **API**. ::: :::WorkflowBlockItem Click **Get started **> OAuth Clients. ::: :::WorkflowBlockItem In the Redirect URLs field, enter the following URL: `https://www.make.com/oauth/cb/zendesk4/` ::: :::WorkflowBlockItem Click **Save**. ::: :::WorkflowBlockItem Copy the **Unique Identifier** and **Secret** values and store them in a safe place. ::: :::: You'll use this value in the **Identifier** and **Secret** connection field in Make. ## Create the connection in Make Once you have your Zendesk credentials, you're ready to create the connection in Make. To create the connection: :::::WorkflowBlock ::::WorkflowBlockItem Log in to your Make account, add a Zendesk Guide module to your scenario, and click **Create a connection**. :::hint{type="info"} If you add a module with an ​instant​ tag, click ​**Create a webhook**​​, then ​**Create a connection**​​. ::: :::: :::WorkflowBlockItem In the **Connection type** field, select **Zendesk**. ::: :::WorkflowBlockItem Optional: In the ​​**Connection name​​** field, enter a name for the connection. ::: :::WorkflowBlockItem In the ​​**Subdomain** field, enter the subdomain of your Zendesk account. For example, `my-zendesk-subdomain`. ::: :::WorkflowBlockItem In the **Identifier** and **Secret** fields, enter the values you copied from your Zendesk account. ::: :::WorkflowBlockItem Click **Save**. ::: :::WorkflowBlockItem If prompted, authenticate your account and confirm access. ::: ::::: You've successfully created the connection and can now use the Zendesk Guide app in your scenarios. If you want to make changes to your connection in the future, follow the steps [here](https://help.make.com/connect-an-application#tN2pJ). # Zendesk Guide modules After connecting to the Zendesk Guide app, you can use the following types of modules to build your scenarios. :::ExpandableHeading **Triggers** - Watch articles ::: :::ExpandableHeading **Actions** - Archive article - Create an article - Create article attachment - Delete article attachment - Delete article vote - Get article - Make an API call - Update translation ::: :::ExpandableHeading **Searches** - List article attachments - List articles - List article votes ::: # Templates You can look for Zendesk Guide templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Zendesk Guide resources - [Zendesk API documentation](https://developer.zendesk.com/api-reference/)