Zammad
 | Zammad is an open-source helpdesk and ticketing system for managing customer support across multiple channels. Integrating Zammad with Make.com enables automated ticket creation, updates, and synchronization of customer data between Zammad and other business tools. |
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This is AI-generated content based on official Zammad documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact Zammad directly.
Requirements
To use the Zammad app in Make, you must have an active account and either a username and password or an access token or an OAuth2 token, create your account on Zammad. For subscription, refer to the Zammad pricing page.
Connect Zammad and Make
To get started, you must first create a connection between Zammad and Make, allowing the two services to communicate.
Obtain your API Token in your Zammad account
Create the connection in Make.
Obtain your API Token in your Zammad account
Before you create the connection in Make, you should first obtain your API Token in your Zammad account.
To obtain your API Token :
Navigate to your user profile settings.
Navigate to the section for personal access tokens or API access.
Click to create or generate a new API token.
Copy the API token displayed on screen.
You will use this value while creating a connection in Make.
Because the UI might have changed, the steps you see on your screen might be different, check the vendor documentation for updates.
Create the connection in Make
Log in in your Make account, add the Zammad module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Enter the authentication credentials you copied from your Zammad account or follow the on-screen instructions to create the connection.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
Zammad modules
After connecting to the Zammad app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
Zammad resources
You can have access to more resources related to this app on the following links