--- title: Zammad slug: zammad description: How to integrate Zammad with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_zammad.png docTags: createdAt: 2025-02-03T13:28:47.488Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/zammad.png" alt="Zammad logo" caption size="50" width="512" height="512"} | Zammad is an open-source helpdesk and ticketing system for managing customer support across multiple channels. Integrating Zammad with Make.com enables automated ticket creation, updates, and synchronization of customer data between Zammad and other business tools. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Zammad documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Zammad](https://zammad.com/en/company/contact) directly. ::: # Requirements To use the Zammad app in Make, you must have an active account and either a username and password or an access token or an OAuth2 token, [create your account on Zammad](https://zammad.com/en/). For subscription, refer to the [Zammad pricing page](https://zammad.com/en/). # Connect Zammad and Make To get started, you must first create a connection between Zammad and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Token in your Zammad account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Token in your Zammad account Before you create the connection in Make, you should first obtain your **API Token** in your Zammad account. To obtain your **API Token **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to your** user profile settings**. ::: :::WorkflowBlockItem Navigate to the section for** personal access tokens** or** API access**. ::: :::WorkflowBlockItem Click to create or generate a new** API token**. ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://docs.zammad.org/en/pre-release/api/intro.html) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Zammad module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Zammad account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Zammad modules After connecting to the Zammad app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system. ::: :::ExpandableHeading ### Create an Organization Creates a new organization account within your system. ::: :::ExpandableHeading ### Delete an Organization Permanently removes a specified organization from your account. ::: :::ExpandableHeading ### Get a Ticket Fetches comprehensive information about a specific support ticket. ::: :::ExpandableHeading ### Get a User Fetches comprehensive information about a specific user account. ::: :::ExpandableHeading ### Get an Organization Retrieves detailed information about a specific organization. ::: :::ExpandableHeading ### List Ticket Articles Fetches all articles associated with a specified ticket. ::: :::ExpandableHeading ### Search Organizations Finds organizations that match the specified search criteria. ::: :::ExpandableHeading ### Search Tickets Searches for a specific support ticket based on provided criteria. ::: :::ExpandableHeading ### Update a Ticket Updates the details or status of an existing support ticket. ::: :::ExpandableHeading ### Update an Organization Updates the details or information of an existing organization. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Zammad resources You can have access to more resources related to this app on the following links - [Zammad topics on Make community](https://community.make.com/search?q=Zammad) - [Zammad website](https://zammad.com/en/) - [Zammad API documentation](https://docs.zammad.org/en/latest/api-intro.html) - [Zammad page on make](https://www.make.com/en/integrations/zammad) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::