--- title: WhatsApp Business Cloud slug: whatsapp-business-cloud image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_whatsapp-business-cloud.png docTags: createdAt: 2025-02-03T13:28:28.554Z --- ::::VerticalSplit{layout="left"} :::VerticalSplitItem ::Image[]{src="https://api.archbee.com/api/optimize/4CkrlJIBl1di_p1x71ery-Dv-VaPAQ8k7UdBK2xFJ-k-20250829-120858.png" size="50" width="800" height="800" darkWidth="800" darkHeight="800" position="center" showCaption="false"} ::: :::VerticalSplitItem With the WhatsApp Business Cloud app in Make, you can monitor events, send a message, and template messages, upload and download media, enable two-step verification, register, verify, and deregister senders, and retrieve and update business profiles in your WhatsApp account. ::: :::: # Requirements To use the WhatsApp Business Cloud app in Make, you must have a [Facebook account](https://www.facebook.com), a [Meta Business Suite account](https://www.facebook.com/business/tools/meta-business-suite?content_id=JQiwBnvoH9wrVVx\&ref=sem_smb\&utm_term=meta%20business%20suite\&gclid=CjwKCAiA2PrMBhA4EiwAwpHyC5GyCIcY8yZbH1IS1vTQBfddB41_DlpXum38GcjnqjqJPoNTL7SCmBoCsXgQAvD_BwE\&gad_source=1\&gad_campaignid=21449688669\&gbraid=0AAAAACr-yC-YvKJjCbsd33rFVwgQtUKsl), and a valid [WhatsApp Business number](https://faq.whatsapp.com/1344487902959714). Additionally, you must **turn off** two-step verification for your WhatsApp Business number if it’s enabled. :::hint{type="info"} You can use a number that is already registered in the WhatsApp Business App with **Coexistence** mode. This allows you to continue using the WhatsApp Business Cloud app while sending and receiving messages. Note that **Coexistence** mode is not supported in every country. Check the [Facebook documentation](https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users/) for availability. ::: # Connect WhatsApp Business Cloud and Make To get started, you must first create a connection between WhatsApp Business Cloud and Make, allowing the two services to communicate. To create a connection, you must do the following: ::::WorkflowBlock :::WorkflowBlockItem [Create a business portfolio in Meta Business Suite](docId\:CEn9RG4bEz8H-q1r10ayy) ::: :::WorkflowBlockItem [Create a WhatsApp Business account](docId\:CEn9RG4bEz8H-q1r10ayy) ::: :::WorkflowBlockItem [Create the connection in Make](docId\:CEn9RG4bEz8H-q1r10ayy) ::: :::: :::::ExpandableHeading ## Create a business portfolio in Meta Business Suite Before you begin, you must create a business portfolio to manage your organization’s business assets – such as your Facebook, Instagram, and ad accounts into Meta Business Suite. ::::WorkflowBlock :::WorkflowBlockItem Log in to [business.facebook.com](https://business.facebook.com/) using your Facebook profile or managed Meta account. ::: :::WorkflowBlockItem In the top left side, click **Home**. ::: :::WorkflowBlockItem Click **Create a business portfolio**. ::: :::WorkflowBlockItem In the** Business portfolio** name, enter a name for the business portfolio. ::: :::WorkflowBlockItem Enter your contact information and other missing details. ::: :::WorkflowBlockItem Click** Create**. ::: :::WorkflowBlockItem You will receive an email to confirm your email address for your business portfolio. Click **Confirm now**. ::: :::: ::::: ::::::ExpandableHeading ## Create a WhatsApp Business account To create a WhatsApp Business account, you can either create the account in Meta Business Suite or create it while creating a connection in Make. Ensure that your number is registered on WhatsApp business. For more information, see [How to register for the WhatsApp Business app](https://faq.whatsapp.com/1344487902959714) page. To create the WhatsApp Business account on Meta Business Suite: :::::WorkflowBlock :::WorkflowBlockItem If you have not done so yet, log in to [business.facebook.com](https://business.facebook.com/) using your Facebook profile or managed Meta account. ::: :::WorkflowBlockItem In the left sidebar, click **WhatsApp accounts**. ::: :::WorkflowBlockItem Click **+Add**. ::: :::WorkflowBlockItem From the **Category, **select the category. ::: ::::WorkflowBlockItem Click **Continue**. :::hint{type="info"} If you see an error stating "You can't complete the setup process because your business has not met the WhatsApp's policy requirements yet. Please update your business information to include your contact information and try again. Update business information", please see [Cant complete registration](https://faq.whatsapp.com/1120385166078156) page. ::: :::: :::WorkflowBlockItem In the **Phone number** pop up, select **Use a display name only** or **Add a new number** and use your registered WhatsApp Business number. ::: :::WorkflowBlockItem Follow the on-screen instructions to complete the set up. ::: ::::: Before you can send messages, Meta will need to review your business and display name. This can take up to 1 business day. During reviews, you can send 5 business-initiated test messages every 24 hours. You will receive an email once your review is completed. Learn more about [Business verification here](https://www.facebook.com/business/help/1095661473946872?id=180505742745347). :::::: ::::::ExpandableHeading ## Create the connection in Make Once you create a business portfolio in Meta Business Suite and WhatsApp Business account, you can create a connection in Make. Make provides two ways to create a connection: 1. [WhatsApp Business Cloud](docId\:CEn9RG4bEz8H-q1r10ayy) 2. [WhatsApp Business Cloud (legacy)](docId\:CEn9RG4bEz8H-q1r10ayy): Requires Permanent Token and WhatsApp Business Account ID ### Connection type: WhatsApp Business Cloud To create the connection in Make: :::::WorkflowBlock ::::WorkflowBlockItem Log in to your Make account, add a WhatsApp Business Cloud module to your scenario, and click **Create a connection**. :::hint{type="info"} If you add a module with an ​instant​ tag, click ​**Create a webhook**​​, then ​**Create a connection**​​. ::: :::: :::WorkflowBlockItem In the **Connection type** field, select **WhatsApp Business Cloud**. ::: :::WorkflowBlockItem In the **Signup Mode** field, select how you want to connect your WhatsApp Business Account (WABA): 1. **Regular (recommended)**: Select an existing WhatsApp Business Account (WABA) or create a new one. Best for most users. 2. **Coexistence**: Connect your WhatsApp Business App phone number. Keeps the phone app active alongside Cloud API, but does not surface existing WABAs. Choose this only if you actively use the WhatsApp Business mobile app. ::: :::WorkflowBlockItem Optional: In the ​​**Connection name​​** field, enter a name for the connection. ::: :::WorkflowBlockItem Click **Save**. ::: :::WorkflowBlockItem Click **Continue**. ::: :::WorkflowBlockItem In the **Business portfolio** dropdown, select your business portfolio. ::: :::WorkflowBlockItem In the **WhatsApp Business account dropdown, **select one of the following: 1. Create a new WhatsApp Business account — use this option if you want to [create a new WhatsApp Business account](docId\:CEn9RG4bEz8H-q1r10ayy). 2. Pick an existing WhatsApp Business account from the list. 3. (**Coexistence**) Connect a WhatsApp Business App — use this option if you already have a verified WhatsApp Business number. If you encounter an error, see the [Troubleshooting](docId\:CEn9RG4bEz8H-q1r10ayy) topics below. ::: ::::WorkflowBlockItem Click **Next > Confirm > Finish**. :::hint{type="warning"} If you receive the **Resource not found error **message after completing the process, please retry. Any new Facebook Business Accounts or WhatsApp Business Accounts you created during your first attempt have been successfully created. When you retry, simply select these existing accounts from the list. It is not necessary to create them again. ::: :::: ::::: You've successfully created the connection and can now use the WhatsApp Business Cloud app in your scenarios. If you want to make changes to your connection in the future, follow the steps [here](https://help.make.com/connect-an-application#tN2pJ). :::::ExpandableHeading{isOpen="true"} ### Connection type: WhatsApp Business Cloud (legacy) :::hint{type="warning"} This connection is supported only until **April 2027**. ::: :::hint{type="warning"} Our new connection process for WhatsApp Business Cloud integration is now available. This major update simplifies setup by **removing the requirement to create your own Facebook Developer account**. The streamlined workflow also eliminates the need to switch between platforms for manual configurations like generating access tokens, retrieving account ID, or setting up webhooks, as these tasks are now fully automated. ::: To create a legacy connection, you need: - A [Facebook Developer](https://developers.facebook.com/) account - A valid mobile phone number To connect WhatsApp Cloud API to Make involves the following steps: 1. [Set Up WhatsApp Cloud API](docId\:zKgXPvewMioQhj7S9AAfG) 2. [Create Permanent Access Token](docId\:zKgXPvewMioQhj7S9AAfG) 3. [Connect WhatsApp Business Cloud to Make](docId\:zKgXPvewMioQhj7S9AAfG) ::embed[[Youtube Link Here](https://www.youtube.com/embed/bIzL5SPEg4A)]{url="https://www.youtube.com/embed/bIzL5SPEg4A"} **Set Up WhatsApp Cloud API** To set up WhatsApp Cloud API: ::::WorkflowBlock :::WorkflowBlockItem Log in to your Facebook account. ::: :::WorkflowBlockItem Go to the [Facebook Developer Site](https://developers.facebook.com/), click **My Apps > Create App**. ::: :::WorkflowBlockItem Select **Business** as the app type. Click **Next**. ::: :::WorkflowBlockItem Enter the display name and select the business account. Click **Create app**. ::: :::WorkflowBlockItem When prompted, re-enter the password of your Facebook account. Click **Submit**. ::: :::WorkflowBlockItem The app is created. ::: :::WorkflowBlockItem On the app's Dashboard, scroll down to find the WhatsApp app, and click **Set up**. ::: :::WorkflowBlockItem Select the account type, and click **Continue**. ::: :::WorkflowBlockItem Copy the **WhatsApp Business Account ID** to a safe place. ::: :::: **Create Permanent Access Token** To create a permanent access token for your WhatsApp Business Cloud account: ::::WorkflowBlock :::WorkflowBlockItem Log in to your [Facebook Developer Account](https://developers.facebook.com/). ::: :::WorkflowBlockItem Click **Apps Dashboard > Business Settings**. ::: :::WorkflowBlockItem Go to **System Users > Add**. Enter the username, select the role as **Admin** and click** Create System User**. ::: :::WorkflowBlockItem Go to **Add Assets > Apps**. Select the app you want to assign to the user, enable **Full Control** access, and click **Save Changes**. ::: :::WorkflowBlockItem Go to **WhatsApp Accounts > Add People > Select the system user > Enable Full Control Access > Assign**. ::: :::WorkflowBlockItem Go to **System Users > Select the user > Generate Access Token**. ::: :::WorkflowBlockItem Select the app, following permissions, and then click **Generate Token**. ::: :::WorkflowBlockItem Copy the token to a safe place. ::: :::: You can use this token as a permanent access token. **Add your own phone number to WhatsApp Business Cloud API** When you set up WhatsApp API, a test number is created for you. You can add your own number. ::::WorkflowBlock :::WorkflowBlockItem Log in to your Facebook developer account. ::: :::WorkflowBlockItem On the Getting Started page, click **Add phone number**. ::: :::WorkflowBlockItem Enter your business profile details and click **Next**. ::: :::WorkflowBlockItem Enter the business phone number that you want to connect to WhatsApp Business API. ::: :::WorkflowBlockItem Enter the verification code received on your phone number. ::: :::WorkflowBlockItem Enter your business details and click **Save**. ::: :::: You have successfully added your own business phone number to WhatsApp Business Cloud API. ::Image[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/b6hNMENhmj3X9B_Ng9LDF_uuid-3d433b53-fe94-3fac-1a8b-7527023d128d.png" size="80" width="851" height="451" position="center" darkWidth="851" darkHeight="451" showCaption="false"} **Connect WhatsApp Business Cloud to Make** To connect WhatsApp Business Cloud with Make you need to obtain the [Permanent Token](docId\:zKgXPvewMioQhj7S9AAfG) and WhatsApp Business Account ID values from your WhatsApp Business Cloud account. ::::WorkflowBlock :::WorkflowBlockItem Log in to your Make account, and add a module from the WhatsApp Business Cloud app into a Make scenario. ::: :::WorkflowBlockItem Click **Add** next to the **Connection** field. ::: :::WorkflowBlockItem In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem In the **Permanent Token** field, enter the [token](docId\:zKgXPvewMioQhj7S9AAfG) created prior to the connection. You can also use a temporary token which is only valid for 24 hours and available on the getting started screen. ::: :::WorkflowBlockItem In the **WhatsApp Business Account ID** field, enter the ID from your **Facebook Developer account > WhatsApp > Getting Started** section screen, and click **Save**. ::: :::: You have successfully connected the WhatsApp Business Cloud app and can now build Make. ::::: :::::: # Set up a WhatsApp Business Cloud webhook The WhatsApp Business Cloud app has `instant` modules—webhooks that watch for certain changes in WhatsApp Business Cloud and immediately start your scenario when those changes happen. To use these modules, you must set up the webhook in your WhatsApp Business Cloud account. To set up the webhook: ::::WorkflowBlock :::WorkflowBlockItem Add a WhatsApp Business Cloud `instant`​ module to your scenario and click **Create a webhook​**​. ::: :::WorkflowBlockItem Optional: Enter a name for the webhook in the ​**Webhook name​​** field. ::: :::WorkflowBlockItem In the ​**Connection**​​ field, select a connection for the webhook. If you haven't created a WhatsApp Business Cloud connection yet, refer to the [Connect WhatsApp Business Cloud and Make](docId\:CEn9RG4bEz8H-q1r10ayy) section above. ::: :::WorkflowBlockItem In the **Events** field, select the events you want to monitor. You can uncheck to receive all types of events. ::: :::WorkflowBlockItem Click ​**Save**​. ::: :::: Your webhook is now set up. When the selected change occurs in WhatsApp Business Cloud, Make will immediately be notified and start your scenario. :::hint{type="info"} For more detailed information about modules, refer to the [Whatsapp Business Cloud modules](docId\:RBzoJw76Wjixkkq3dxy5H) page. ::: # Templates You can look for WhatsApp Business Cloud templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios.