--- title: Whatsapp Business Cloud modules slug: whatsapp-business-cloud-modules image: https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-icons/PREVIEW_DEFAULT.png docTags: createdAt: 2025-09-01T12:55:54.935Z --- After connecting to the Whatsapp Business Cloud app, you can use the following modules to build your scenarios. ## Message You can watch events and send messages using the following modules. :::ExpandableHeading ### Watch Events Triggers when a new message is received. | **Webhook name** | Enter a name for the webhook. | | ---------------- | --------------------------------------------------------------------------------------------------------- | | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | **Events** | Select the event types you want to receive. If you leave the list unchecked, you will receive all events. | ::: ::::ExpandableHeading ### Send a Message :::hint{type="warning"} From October 1, 2026, service messages (non-template messages within the 24-hour window) are metered: 1,000 free delivered messages per month per business number. Without a payment method in Meta's Billing Hub, messages beyond that aren't delivered, even though the module operation result appears as success. Learn more in [WhatsApp's pricing documentation](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing). ::: Sends a message. You can send a message using this module under the following conditions: - You can only initiate new chats via **Send a Template** module. Only after sending a templated message to a specific customer and receiving a response from the customer, you can use this **Send a Message** module to send a non-templated message to the customer. - If a customer contacts you first, then you can reply to the customer with this **Send a Message** module for the next 24 hours. If you try sending a message while not meeting these conditions the module operation result will appear as success but the message will not reach the customer. Learn about these limitations in WhatsApp's documentation. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | ---------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sender ID** | Select or map the Sender ID from which you want to send the message. | | **Receiver** | Enter the receiver's WhatsApp ID or phone number.
If you are using a testing number:
- You must [register the recipient's number](docId\:RBzoJw76Wjixkkq3dxy5H) in the Facebook Developer console.
- Enter the receiver's phone number without any prefixes such as `+, spaces, (), and _` . For example, if the receiver phone number is `+1-212-345-6789`, then you must enter it as `12123456789`.
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dilable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
- +1-212-345-6789
- +1 (212) 345-6789
- +1 212 345 6789
- +1 (212) 345 6789 | | **Message Type** | Select the message type. For example, `image`.
Based on the selection, dynamic fields auto-populate, and you need to enter the details to send the message. For more details on these dynamic fields, see [WhatsApp Business Cloud Messages API documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/reference/messages). | For any errors, while sending the messages, see the [Troubleshooting](docId\:r0WNMfgzue8t9WabC7h5j) section. :::: ::::ExpandableHeading ### Send a Template Message :::hint{type="success"} Your business phone number must be first approved by WhatsApp before you use it for sending messages. For more information, see [Create a business portfolio](docId\:TxcX5IJsAwCWNtGrG5cBn) and [Create a WhatsApp Business account](docId\:TxcX5IJsAwCWNtGrG5cBn) topics. ::: | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Sender ID** | Select or map the Sender ID from which you want to send the template message. | | **Receiver** | Enter the receiver's WhatsApp ID or phone number in any dialable format.
If you are using a testing number:
- You must register the recipient's number in the Facebook Developer console.
- Enter the receiver's phone number without any prefixes such as `+, spaces, (), and _` . For example, if the receiver phone number is `+1-212-345-6789`, then you must enter it as `12123456789`.
If you are using your own phone number, the receiver field accepts both WhatsApp ID and a phone number in any dialable format with country code. However, Make recommends explicitly prefixing the country code with a plus sign (+). Some of the examples of supported phone number formats are:
- +1-212-345-6789
- +1 (212) 345-6789
- +1 212 345 6789
- +1 (212) 345 6789 | | **Message Template** | Select or map the message template you want to send. | ### :::: ## Media You can upload and download media using the following modules. :::ExpandableHeading ### Upload a Media Uploads a media and retrieves its ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Sender ID** | Select or map the ID of a sender whose media you want to upload. | | **File** | Enter the file details:
- File name - Enter the filename including the file extension. For example, `invoice.xls`.
- Data - Enter the path to the file stored in your local directory. For example, "@/local/path/file.jpg".
For more information on supported media types, see the [Whatsapp Business Cloud documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media#supported-media-types). | ::: :::ExpandableHeading ### Download a Media Downloads a media by its ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------ | | **Media ID** | Enter the Media ID you want to download. | ::: ## Phone Number You can enable two-step verification, register, verify, and deregister senders using the following modules. :::ExpandableHeading ### Enable Two-Step Verification Activates the two-step verification for a sender number by its ID and a 6-digit pin. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sender ID** | Select or map a Sender ID whose two-step verification you want to enable. | | **PIN** | Enter (map) a 6-digit pin you wish to use for two-step authentication. To disable or reset two-step verification, see the [WhatsApp Business Cloud documentation](https://developers.facebook.com/docs/whatsapp/phone-numbers#resetting-verification-code-in-whatsapp-manager). | ::: :::ExpandableHeading ### Register a Sender Registers a sender by its ID and a 6-digit pin. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sender ID** | Select or map a Sender ID whom you want to register. | | **PIN** | Enter (map) a 6-digit pin you wish to use for registration. To disable or reset two-step verification, see the [WhatsApp Business Cloud documentation](https://developers.facebook.com/docs/whatsapp/phone-numbers#resetting-verification-code-in-whatsapp-manager). | ::: :::ExpandableHeading ### Verify a Sender Verifies a sender by its ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------------------------------------ | | **Sender ID** | Select or map a Sender ID whom you want to verify. | | **Action** | Select the action you want to perform to verify the sender:
- Request a Code
- Verify a Code | | **By** | Select a method for receiving the code:
- *SMS*
- *Voice* | | **Code** | Enter (map) the code received to complete the verification. | ::: :::ExpandableHeading ### Deregister a Sender Deregisters a sender by its ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------ | | **Sender ID** | Select or map a Sender ID of a sender to deregister. | ::: ## Business Profile You can retrieve and update business profiles using the following modules. :::ExpandableHeading ### Get a Business Profile Retrieves the details of the WhatsApp business profile by the sender ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | -------------- | ------------------------------------------------------------------------ | | **Sender ID** | Select or map the Sender ID whose business profile you want to retrieve. | ::: :::ExpandableHeading ### Update a Business Profile Updates a WhatsApp business profile by the sender ID. | **Connection** | [Connect WhatsApp Business Cloud and Make](docId\:r0WNMfgzue8t9WabC7h5j) | | --------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sender ID** | Select or map the Sender ID whose business profile you want to update. | | **Address** | Enter the address of the business. | | **Description** | Enter the business details. | | **Vertical** | Select or map the industry of the business. For example, `finance`. | | **Email** | Enter the contact email address of the business. | | **Websites** | Add the business website URL address.
For example, a website, Facebook Page, or Instagram. You must include the `http://` or `https://` portion of the URL. | | **File** | Enter (map) the file details:
- **Profile Picture File Name** - Enter the file name of the profile picture.
- **Profile Picture Data** - Enter the path to the file stored in your local directory. For example, `"@/local/path/file.jpg"`. | :::