IT and Development
Totalum
12 min
totalum is a helpdesk and ticketing system for managing customer support requests integrating totalum with make com allows users to automate ticket creation, updates, and customer communication across multiple platforms this is ai generated content based on official totalum documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //docs totalum app/totalum openapi html directly requirements to use the totalum app in make, you must have an active account and an api key, https //www totalum app/ for subscription, refer to the https //www totalum app/ connect totalum and {{product name}} to get started, you must first create a connection between totalum and {{product name}} , allowing the two services to communicate obtain your basic in your totalum account create the connection in make obtain your basic in your totalum account before you create the connection in {{product name}} , you should first obtain your basic in your totalum account to obtain your basic you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //docs totalum app/docs/scandocuments/installation/ create the connection in {{product name}} https //www make com/en/register , add the totalum module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your totalum account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page totalum modules after connecting to the totalum app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a record creates a new record in the specified database or application delete a record removes one or more selected records from a specified table in your database make an api call executes a custom api request to the connected service using your authorized credentials search records searches for multiple records within a specified table update a record updates the details of one or more existing records within a specified table upload file upload a file from your device to the selected destination watch created records retrieves all records that have been newly added to a specified table watch deleted records retrieves all records that have been recently deleted from a specified table templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} totalum resources you can have access to more resources related to this app on the following links https //www totalum app/ https //docs totalum app/totalum openapi html https //www make com/en/integrations/totalum