Tidio

tidio is an ai powered customer service platform offering live chat, help desk, and automation tools to streamline support and boost customer satisfaction integrating with make com enables automated workflows, connecting tidio with other business apps for enhanced efficiency and service this is ai generated content based on official tidio documentation the content may still contain errors—please verify important information if you have questions, contact tidio support directly how to get support on tidio tidio is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 requirements to use the tidio app in make, you must have an active tidio account with project owner or admin permissions to access the developer > openapi section and generate an api key, create your account on tidio app installation to install this app, you need admin, owner, or app developer permissions organizations start by installing the app from the make integration page click the install button and follow the on screen instructions to complete the setup connect tidio and {{product name}} to get started, you must first create a connection between tidio and {{product name}} , allowing the two services to communicate you can connect using the following method api keys api keys instructions you need to generate your api keys in the tidio panel log in to the tidio panel with your credentials navigate to the developer section select the openapi section choose the option to generate api key copy and save the pair of keys provided the required credentials are x tidio openapi client id and x tidio openapi client secret some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio kfb2g8 create the connection in {{product name}} log in in your make account , add the tidio module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your tidio or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application tidio modules after connecting to the tidio app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create multiple contacts creates several new contacts at once, allowing you to add multiple people to your contact list in a single action create a contact adds a brand new contact to your account, allowing you to store and manage their details for future interactions create a ticket creates a brand new support ticket, allowing you to submit a customer inquiry or issue directly to the system delete a contact permanently removes a specific contact from your account using its unique id delete a ticket permanently removes a specific ticket from the system using its unique id get a contact fetches and displays detailed information about a specific contact using its unique id get a ticket fetches detailed information about a specific ticket using its unique id, allowing you to view all the ticket's data and status list all contacts returns a list of contacts along with all their detailed properties, allowing you to view comprehensive information for each contact list all tickets fetches and displays a complete list of all tickets, allowing you to view every ticket currently in your system make an api call allows you to make a custom api request to the service using your own parameters and settings, as long as you’re authorized this is useful for accessing features or endpoints that aren’t covered by the standard modules update a contact updates the details of an existing contact using its unique id watch contacts triggers when a new contact is added to your account, allowing you to automatically start workflows whenever someone new joins your contact list templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} tidio resources you can have access to more resources related to this app on the following links tidio website tidio documentation tidio api documentation tidio page on make