--- title: Tidio by Maxmel Tech slug: tidio-50k8mf description: How to integrate Tidio with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_tidio-community.png createdAt: 2025-11-13T15:45:11.097Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/tidio-community.png" alt caption size="50" width="512" height="512"}

:inlineImage[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" alt caption size="46" width="400" height="128"} | Tidio is a live chat and chatbot platform that helps businesses communicate with website visitors in real time. Integrating Tidio with Make.com enables automated workflows for customer support, lead management, and marketing activities. | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Tidio documentation. The content may still contain errors—please verify important information. If you have questions, contact [Tidio](https://developers.tidio.com/page/support) directly. ::: # How to get support on Tidio Tidio is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=Tidio\&app\_slug=tidio-community\&app\_unique\_id=tidio-50k8mf. # Requirements To use the Tidio app in Make, you must have an active Tidio account with project owner or admin permissions and generate an API Key, [create your account on Tidio.](https://tidio.com) # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/tidio-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # Connect Tidio and Make To get started, you must first create a connection between Tidio and Make, allowing the two services to communicate. You can connect using the following method: API Keys. ## API Keys Instructions You need to retrieve your API Key from the platform. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your credentials. ::: :::WorkflowBlockItem Navigate to the section where API access or OpenAPI is managed. ::: :::WorkflowBlockItem Locate the area to generate or view your API Key. ::: :::WorkflowBlockItem Copy the generated API Key. ::: :::: :::hint{type="info"} Some community developers require an additional specific **API Key**. Retrieve the required **API key **from the community developer's dashboard, generally found under **Settings/API. **For more info, please https\://f.make.com/r/reachout?app\_name=Tidio\&app\_slug=tidio-community\&app\_unique\_id=tidio-50k8mf. ::: ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Tidio module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *in the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Tidio or follow the on-screen instructions to create the connection. You must also enter any required third-party API keys obtained earlier. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Tidio modules After connecting to the Tidio app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create Multiple Contacts Adds several new contacts at once by processing them together in a single batch, making it easy to create multiple contacts efficiently. ::: :::ExpandableHeading ### Create a Contact Adds a brand new contact to your app, allowing you to store and manage their details for future reference. ::: :::ExpandableHeading ### Create a Ticket as Contact Creates a new support ticket on behalf of a contact, allowing you to easily track and manage customer requests or issues. ::: :::ExpandableHeading ### Delete a Contact Permanently removes a specific contact from your account using its unique ID. ::: :::ExpandableHeading ### Delete a Ticket Permanently removes a selected ticket from your system, ensuring it is no longer accessible or recoverable. ::: :::ExpandableHeading ### Get a Contact Fetches detailed information about a specific contact. ::: :::ExpandableHeading ### Get a Ticket Fetches and displays detailed information about a specific ticket, allowing you to view all its key details in one place. ::: :::ExpandableHeading ### List Departments Fetches and displays a list of all available departments, helping you easily view and manage department information. ::: :::ExpandableHeading ### List Operators Fetches a detailed list of available operators, allowing you to view and select from all operators in your system. ::: :::ExpandableHeading ### List Tickets Fetches and displays a list of all available tickets, allowing you to view details and manage your ticket records easily. ::: :::ExpandableHeading ### Make an API Call Allows you to make a custom API request to the service using your own parameters and authorization, giving you flexibility to access features or data not covered by the standard modules. ::: :::ExpandableHeading ### Reply to a Ticket Adds a new response to an existing support ticket, allowing you to continue the conversation with your customer directly within the ticket thread. ::: :::ExpandableHeading ### Search Contact Messages Searches your messages to find those sent to or received from a specific contact. ::: :::ExpandableHeading ### Search Contacts Finds contacts based on their email address or retrieves a complete list of all your contacts. ::: :::ExpandableHeading ### Update Multiple Contacts Updates several contacts at once by their IDs, allowing you to efficiently modify multiple contact records in a single batch operation. ::: :::ExpandableHeading ### Update a Contact Updates the details of a specific contact using their unique ID. ::: :::ExpandableHeading ### Update a Ticket Modifies the details of an existing ticket, allowing you to update information such as its status, priority, or description. ::: :::ExpandableHeading ### Watch Contacts Triggers whenever a new contact is added to your account, allowing you to automatically start workflows based on the creation of new contacts. ::: :::ExpandableHeading ### Watch Events Triggers when a particular event takes place, allowing you to automatically start a workflow in response to that event. ::: :::ExpandableHeading ### Watch Tickets Triggers whenever a brand new support ticket is created, allowing you to kick off automated workflows as soon as a customer reaches out. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Tidio resources You can have access to more resources related to this app on the following links : - [Tidio website](https://tidio.com) - [Tidio documentation](https://developers.tidio.com/docs/openapi-enable) - [Tidio API documentation](https://developers.tidio.com/reference) - [Tidio page on make](https://www.make.com/en/integrations/tidio-community) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::