Tidio by Maxmel Tech

tidio is a live chat and chatbot platform that helps businesses communicate with website visitors in real time integrating tidio with make com enables automated workflows for customer support, lead management, and marketing activities this is ai generated content based on official tidio documentation the content may still contain errors—please verify important information if you have questions, contact https //developers tidio com/page/support directly how to get support on tidio tidio is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio 50k8mf requirements to use the tidio app in make, you must have an active tidio account with project owner or admin permissions and generate an api key, https //tidio com app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/tidio community/ click the install button follow the on screen instructions to complete the setup connect tidio and {{product name}} to get started, you must first create a connection between tidio and {{product name}} , allowing the two services to communicate you can connect using the following method api keys api keys instructions you need to retrieve your api key from the platform login to your platform using your credentials navigate to the section where api access or openapi is managed locate the area to generate or view your api key copy the generated api key some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio 50k8mf create the connection in {{product name}} https //www make com/en/register , add the tidio module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your tidio or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page tidio modules after connecting to the tidio app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create multiple contacts adds several new contacts at once by processing them together in a single batch, making it easy to create multiple contacts efficiently create a contact adds a brand new contact to your app, allowing you to store and manage their details for future reference create a ticket as contact creates a new support ticket on behalf of a contact, allowing you to easily track and manage customer requests or issues delete a contact permanently removes a specific contact from your account using its unique id delete a ticket permanently removes a selected ticket from your system, ensuring it is no longer accessible or recoverable get a contact fetches detailed information about a specific contact get a ticket fetches and displays detailed information about a specific ticket, allowing you to view all its key details in one place list departments fetches and displays a list of all available departments, helping you easily view and manage department information list operators fetches a detailed list of available operators, allowing you to view and select from all operators in your system list tickets fetches and displays a list of all available tickets, allowing you to view details and manage your ticket records easily make an api call allows you to make a custom api request to the service using your own parameters and authorization, giving you flexibility to access features or data not covered by the standard modules reply to a ticket adds a new response to an existing support ticket, allowing you to continue the conversation with your customer directly within the ticket thread search contact messages searches your messages to find those sent to or received from a specific contact search contacts finds contacts based on their email address or retrieves a complete list of all your contacts update multiple contacts updates several contacts at once by their ids, allowing you to efficiently modify multiple contact records in a single batch operation update a contact updates the details of a specific contact using their unique id update a ticket modifies the details of an existing ticket, allowing you to update information such as its status, priority, or description watch contacts triggers whenever a new contact is added to your account, allowing you to automatically start workflows based on the creation of new contacts watch events triggers when a particular event takes place, allowing you to automatically start a workflow in response to that event watch tickets triggers whenever a brand new support ticket is created, allowing you to kick off automated workflows as soon as a customer reaches out templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} tidio resources you can have access to more resources related to this app on the following links https //tidio com https //developers tidio com/docs/openapi enable https //developers tidio com/reference https //www make com/en/integrations/tidio community