Tidio by Maxmel Tech

tidio is a live chat and chatbot platform for customer support and sales automation integrating tidio with make com enables automated workflows, enhancing customer engagement, lead management, and support processes across multiple channels this is ai generated content based on official tidio documentation the content may still contain errors—please verify important information if you have questions, contact tidio support directly how to get support on tidio tidio is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio 50k8mf requirements to use the tidio app in make, you must have an active tidio account and a plus, premium, or paid lyro plan depending on the endpoints you wish to use, create your account on tidio app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect tidio and {{product name}} to get started, you must first create a connection between tidio and {{product name}} , allowing the two services to communicate you can connect using the following method api keys api keys instructions you need to retrieve your api key from the tidio platform login to your tidio platform using your credentials navigate to the section where api access or openapi settings are managed locate the option to generate or view your api key copy the generated api key for use in your integration some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=tidio\&app slug=tidio community\&app unique id=tidio 50k8mf create the connection in {{product name}} log in in your make account , add the tidio module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your tidio or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page tidio modules after connecting to the tidio app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create multiple contacts creates several new contacts at once by processing them together in a single batch operation create a contact adds a brand new contact to your application, allowing you to store and manage their details for future use create a ticket as contact creates a new support ticket on behalf of a contact, allowing you to track and manage their request or issue delete a contact removes a specific contact from your account using its unique id delete a ticket permanently removes a selected ticket from your system, ensuring it is no longer accessible or retrievable get a contact fetches detailed information about a specific contact get a ticket fetches and displays detailed information about a specific ticket, allowing you to view all its key details in one place list departments fetches and displays a list of all available departments, allowing you to view detailed information about each one list operators fetches and displays a list of available operators, allowing you to view details about each operator in your system list tickets fetches and displays a list of support tickets, allowing you to view all existing tickets in your system make an api call allows you to make a custom api request to the connected service using your authorized account, giving you flexibility to access specific features or data not covered by the standard modules reply to a ticket adds a new response to an existing support ticket, allowing you to continue the conversation with your customer search contact messages searches for and retrieves messages exchanged with a specific contact search contacts allows you to find specific contacts by their email address or retrieve a complete list of all your contacts update multiple contacts updates several contacts at once by their ids, allowing you to efficiently modify multiple contact records in a single batch operation update a contact updates the details of a specific contact using their unique id update a ticket modifies the details of an existing ticket, allowing you to update its information as needed watch contacts this module activates whenever a brand new contact is added to your system, allowing you to automatically kick off workflows or notifications based on new contact entries watch events triggers when a particular event takes place, allowing you to automatically start a workflow whenever that event happens watch tickets triggers whenever a brand new support ticket is created, allowing you to kick off automated workflows as soon as a customer reaches out templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} tidio resources you can have access to more resources related to this app on the following links tidio website tidio documentation tidio api documentation tidio page on make