--- title: Textline slug: textline description: How to integrate Textline with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_textline.png createdAt: 2025-02-03T13:28:28.553Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/textline.png" alt="Textline logo" caption size="50" width="512" height="512"} | Textline is a business texting platform that enables teams to send, receive, and manage SMS messages with customers. Integrating Textline with Make.com allows users to automate customer messaging, manage contacts, and trigger workflows based on incoming texts. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Textline documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Textline](https://www.textline.com/contact-us) directly. ::: # Requirements To use the Textline app in Make, you must have an active Standard or Pro account, [create your account on Textline](https://www.textline.com/). For subscription, refer to the [Textline pricing page](https://www.textline.com/). # Connect Textline and Make To get started, you must first create a connection between Textline and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your Access Token in your Textline account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your Access Token in your Textline account Before you create the connection in Make, you should first obtain your **Access Token** in your Textline account. To obtain your **Access Token **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to** Settings**. ::: :::WorkflowBlockItem Click** Tools and Integrations**. ::: :::WorkflowBlockItem Click** Developer API**. ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://help.textline.com/en/articles/7036490-hubspot-integration) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Textline module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Textline account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Textline modules After connecting to the Textline app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Customer Adds a new customer record to your account. ::: :::ExpandableHeading ### Get a Customer Retrieves detailed information about a specific customer. ::: :::ExpandableHeading ### Import a Message as a Customer Imports a post into your account, simulating it as if the customer had sent an SMS message directly to your account. ::: :::ExpandableHeading ### Make an API call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Message a Conversation Sends a message from your system to an existing conversation thread. ::: :::ExpandableHeading ### Message a Phone Number Sends a text message to a specified phone number. ::: :::ExpandableHeading ### Search Agents Searches for specific agents based on given criteria or retrieves a complete list of all agents. ::: :::ExpandableHeading ### Search Customers Searches for specific customers based on given criteria or retrieves a complete list of all customers. ::: :::ExpandableHeading ### Send a Survey Creates and sends a new survey to selected recipients. ::: :::ExpandableHeading ### Send an Announcement Sends a message or notification to a selected group of contacts. ::: :::ExpandableHeading ### Update Agent Status Updates the current status of a specified agent. ::: :::ExpandableHeading ### Update a Customer Updates the details of an existing customer in your account. ::: :::ExpandableHeading ### Watch Agent Status Triggers when the status of a specific agent is updated or modified. ::: :::ExpandableHeading ### Watch Conversation Status Triggers when the status of an existing conversation is updated or modified. ::: :::ExpandableHeading ### Watch Customer Posts Triggers when a customer sends a new message to your system. ::: :::ExpandableHeading ### Watch Customers Triggers when a new customer is added or when an existing customer's information is modified. ::: :::ExpandableHeading ### Watch Outbound Messages Triggers when a message is successfully sent from your system to an external recipient. ::: :::ExpandableHeading ### Watch Whisper Triggers when an agent sends a whisper message to a user. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Textline resources You can have access to more resources related to this app on the following links - [Textline website](https://www.textline.com/) - [Textline API documentation](https://textline.docs.apiary.io/) - [Textline page on make](https://www.make.com/en/integrations/textline) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::