--- title: Teamwork Desk slug: teamwork-desk description: How to integrate Teamwork Desk with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_teamwork-desk.png createdAt: 2026-01-20T12:36:23.952Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/teamwork-desk.png" alt="Teamwork Desk logo" caption size="50" width="512" height="512"} | Teamwork Desk is a helpdesk software for managing customer support tickets, automations, and team collaboration. Integrating Teamwork Desk with Make.com lets users automate ticket creation, update statuses, and sync customer data across their support and business tools. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official Teamwork Desk documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Teamwork Desk](https://www.teamwork.com/desk/) directly. ::: # Requirements To use the Teamwork Desk app in Make, you must have an active Teamwork Desk account and an API Key, [create your account on Teamwork Desk](https://www.teamwork.com/desk/). For subscription, refer to the [Teamwork Desk pricing page](https://www.teamwork.com/desk/). # Connect Teamwork Desk and Make To get started, you must first create a connection between Teamwork Desk and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Teamwork Desk account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Teamwork Desk account Before you create the connection in Make, you should first obtain your **API Key** in your Teamwork Desk account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Click your** profile icon** in the top right corner. ::: :::WorkflowBlockItem Click** View Profile** from the dropdown menu. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/teamwork-desk_API_Key) ::: :::WorkflowBlockItem Click the** API Keys** tab at the top of your profile area. ::: :::WorkflowBlockItem Click the Create an** API key** button. ::: :::WorkflowBlockItem Select your preferred** API key** type from the dropdown menu. ::: :::WorkflowBlockItem Copy the** API key** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://support.teamwork.com/desk/profile-settings/generating-an-api-key) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Teamwork Desk module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Teamwork Desk account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Teamwork Desk modules After connecting to the Teamwork Desk app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add Reply To Ticket Posts a response message to an existing support ticket. ::: :::ExpandableHeading ### Create Category Creates a new category on your selected website. ::: :::ExpandableHeading ### Create Customer Adds a new customer record to your account. ::: :::ExpandableHeading ### Create Helpdocs Site Creates a new documentation site in HelpDocs. ::: :::ExpandableHeading ### Create Inbox Creates a new email inbox for receiving and organizing messages. ::: :::ExpandableHeading ### Create Ticket Creates a new support ticket in your selected system. ::: :::ExpandableHeading ### Delete Article Permanently removes a selected article from your account. ::: :::ExpandableHeading ### Delete Category Deletes a specific category from your selected site. ::: :::ExpandableHeading ### Delete Customer Permanently removes a specified customer from your account. ::: :::ExpandableHeading ### Delete Helpdocs Site Permanently removes an entire HelpDocs site from your account. ::: :::ExpandableHeading ### Delete Inbox Permanently removes a selected inbox from your account. ::: :::ExpandableHeading ### Delete Ticket Permanently removes a selected ticket from the system. ::: :::ExpandableHeading ### Get Article Retrieves detailed information about a specific article. ::: :::ExpandableHeading ### Get Customer Retrieves detailed information about a specific customer. ::: :::ExpandableHeading ### Get Helpdocs Site Retrieves comprehensive information about a specific HelpDocs site. ::: :::ExpandableHeading ### Get Inbox Retrieves detailed information about a specific inbox. ::: :::ExpandableHeading ### Get Ticket Retrieves comprehensive information about a specific ticket. ::: :::ExpandableHeading ### List Articles Fetches a list of all articles contained in a specific category or across the entire site. ::: :::ExpandableHeading ### List Categories Fetches and displays all category listings available on your HelpDocs site. ::: :::ExpandableHeading ### List Customers Fetches and displays a complete list of all customer records from your account. ::: :::ExpandableHeading ### List Helpdocs Sites Fetches and displays a list of all HelpDocs sites associated with your account. ::: :::ExpandableHeading ### List Inboxes Fetches and displays a complete list of all available inboxes in your account. ::: :::ExpandableHeading ### List Tickets Fetches and displays a list of all existing support tickets from your account. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request using your authorized account. ::: :::ExpandableHeading ### Update Article Updates the content or details of an existing article. ::: :::ExpandableHeading ### Update Category Updates the details of an existing category on a specified site. ::: :::ExpandableHeading ### Update Customer Updates the details of an existing customer record. ::: :::ExpandableHeading ### Update Helpdocs Site Updates the content or settings of an existing HelpDocs site. ::: :::ExpandableHeading ### Update Ticket Updates the details or status of an existing support ticket. ::: :::ExpandableHeading ### Watch Events Triggers when a specified event occurs in your Teamwork Desk account, such as updates or changes to tickets, customers, agents, threads, or inboxes, based on your chosen settings. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Teamwork Desk resources You can have access to more resources related to this app on the following links - [Teamwork Desk website](https://www.teamwork.com/desk/) - [Teamwork Desk API documentation](https://developer.teamwork.com/desk/intro/getting-started) - [Teamwork Desk page on make](https://www.make.com/en/integrations/teamwork-desk) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::