--- title: SupportBee slug: supportbee description: How to integrate SupportBee with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_supportbee.png createdAt: 2025-02-03T13:28:47.488Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/supportbee.png" alt="SupportBee logo" caption size="50" width="512" height="512"} | SupportBee is a collaborative help desk software that lets teams manage customer support tickets efficiently. Integrating SupportBee with Make.com allows users to automate ticket creation, updates, and notifications between SupportBee and other business tools. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official SupportBee documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [SupportBee](https://supportbee.com/api) directly. ::: # Requirements To use the SupportBee app in Make, you must have an active SupportBee account and an API token, [create your account on SupportBee](https://supportbee.com/). For subscription, refer to the [SupportBee pricing page](https://supportbee.com/). # Connect SupportBee and Make To get started, you must first create a connection between SupportBee and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your SupportBee account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your SupportBee account Before you create the connection in Make, you should first obtain your **API Key** in your SupportBee account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Click on your** profile picture** in the upper left corner of the** SupportBee dashboard**. ::: :::WorkflowBlockItem Click on** API Token** in the** dropdown menu**. ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://supportbee.com/docs/api/reference) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the SupportBee module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your SupportBee account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # SupportBee modules After connecting to the SupportBee app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system. ::: :::ExpandableHeading ### Delete a Trashed Ticket Permanently deletes a ticket that has been moved to the trash. ::: :::ExpandableHeading ### Fetch Tickets Retrieves a list of support tickets from your account. ::: :::ExpandableHeading ### Get a Ticket Retrieves detailed information about a specific ticket. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Search Tickets Searches for tickets across all available tickets in the system. ::: :::ExpandableHeading ### Trash a Ticket Moves a ticket to the trash, marking it as deleted. ::: :::ExpandableHeading ### Un-Trash a Ticket Restores a previously deleted (trashed) ticket back to active status. ::: :::ExpandableHeading ### Watch New Agent Reply Triggers when a new reply is received from an agent. ::: :::ExpandableHeading ### Watch New Comment Triggers when a new comment is posted. ::: :::ExpandableHeading ### Watch New Customer Reply Triggers when a customer sends a new reply to an existing conversation. ::: :::ExpandableHeading ### Watch New Ticket Triggers when a new support ticket is created. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # SupportBee resources You can have access to more resources related to this app on the following links - [SupportBee website](https://supportbee.com/) - [SupportBee API documentation](https://supportbee.com/api) - [SupportBee page on make](https://www.make.com/en/integrations/supportbee) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::