SupportBee

supportbee is a collaborative help desk software that lets teams manage customer support tickets efficiently integrating supportbee with make com allows users to automate ticket creation, updates, and notifications between supportbee and other business tools this is ai generated content based on official supportbee documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //supportbee com/api directly requirements to use the supportbee app in make, you must have an active supportbee account and an api token, https //supportbee com/ for subscription, refer to the https //supportbee com/ connect supportbee and to get started, you must first create a connection between supportbee and , allowing the two services to communicate obtain your api key in your supportbee account create the connection in make obtain your api key in your supportbee account before you create the connection in , you should first obtain your api key in your supportbee account to obtain your api key click on your profile picture in the upper left corner of the supportbee dashboard click on api token in the dropdown menu copy the api token displayed on screen you will use this value while creating a connection in because the ui might have changed, the steps you see on your screen might be different, https //supportbee com/docs/api/reference create the connection in https //www make com/en/register , add the supportbee module to your , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your supportbee account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page supportbee modules after connecting to the supportbee app, you can choose from a list of available modules to build your create a ticket creates a new support ticket in the system delete a trashed ticket permanently deletes a ticket that has been moved to the trash fetch tickets retrieves a list of support tickets from your account get a ticket retrieves detailed information about a specific ticket make an api call executes a custom api request to the connected service using your authorized credentials search tickets searches for tickets across all available tickets in the system trash a ticket moves a ticket to the trash, marking it as deleted un trash a ticket restores a previously deleted (trashed) ticket back to active status watch new agent reply triggers when a new reply is received from an agent watch new comment triggers when a new comment is posted watch new customer reply triggers when a customer sends a new reply to an existing conversation watch new ticket triggers when a new support ticket is created templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created supportbee resources you can have access to more resources related to this app on the following links https //supportbee com/ https //supportbee com/api https //www make com/en/integrations/supportbee