Sprout Social

sprout social is a cloud based platform for managing, publishing, and analyzing social media across multiple accounts integrating with make com enables automated social workflows, unified engagement, and advanced analytics, enhancing efficiency for marketing and customer care teams this is ai generated content based on official sprout social documentation the content may still contain errors—please verify important information if you have questions, contact sprout social support directly how to get support on sprout social sprout social is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=sprout%20social\&app slug=sprout social community\&app unique id=sprout social h1emgt requirements to use the sprout social app in make, you must have an active sprout social account on a plan that enables api access, the necessary api permissions, and an accepted api terms of service, create your account on sprout social app installation to install this app, you need admin, owner, or app developer permissions organizations start by installing the app from the make integration page click the install button and follow the on screen instructions to complete the setup connect sprout social and {{product name}} to get started, you must first create a connection between sprout social and {{product name}} , allowing the two services to communicate you can connect using the following method oauth 2 0,api tokens oauth 2 0 instructions you need to generate your token log in to sprout navigate to the settings section and select global features go to the api page locate the oauth client management section click generate configuration in the upper right corner select the authentication method (machine to machine authentication or user based authentication) as required enter a name for your client and provide a description if you selected user based authentication, provide the list of allowed redirect uris save the configuration retrieve the client id and client secret from the oauth client management section and store them securely api tokens instructions you need to generate an api token from the api token management section log in to sprout navigate to the settings section go to global features select the api page in the api token management section, click generate api token enter a name for your token copy the generated api token and store it securely some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=sprout%20social\&app slug=sprout social community\&app unique id=sprout social h1emgt create the connection in {{product name}} log in in your make account , add the sprout social module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your sprout social or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application sprout social modules after connecting to the sprout social app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a publishing post creates and publishes a new post on the selected platform, allowing you to share your content directly with your audience get cases fetches and lists cases from your account, allowing you to view details about each case get customer case queues fetches a complete list of all customer case queues, allowing you to view and manage the different queues where customer cases are organized get customer groups fetches and lists all the customer groups in your account, allowing you to view and manage the different groups your customers belong to get customer profiles fetches and lists all customer profiles from your account, giving you access to detailed information about each customer get customer tags fetches a complete list of all tags that have been assigned to customers, helping you organize and manage your customer data more efficiently get customer teams fetches a complete list of all customer teams from your account, allowing you to view and manage every team associated with your customers get customer topics fetches a complete list of all customer topics, allowing you to view and manage the different subjects your customers are engaging with get customer users fetches a complete list of all users associated with a customer account get messages fetches comprehensive information and metadata about your messages in sprout, giving you in depth details for each message get owned profile analytics retrieves detailed daily activity data for one of your owned profiles, giving you a clear overview of how the profile is performing each day get post analytics fetches detailed analytics for a post, including the message content, related metadata, and comprehensive lifetime activity metrics to help you better understand your post’s performance get topic messages fetches messages from a chosen topic, allowing you to access and review all communications posted within that topic get topic metrics fetches detailed metrics and statistics for a selected topic, giving you insights into its performance and activity get a publishing post fetches a specific publishing post from the service, allowing you to view its details and content make an api call allows you to make a custom, authorized api request to the service, giving you flexibility to access specific features or data not covered by the standard modules upload simple media uploads a media file, such as an image, audio, or video, directly to the service for storage or further processing watch cases triggers when a new support case is created in your system, allowing you to automatically start workflows whenever a customer submits a new request or issue watch messages triggers whenever your account receives a new message, allowing you to automatically respond or process incoming communications as soon as they arrive watch post analytics triggers whenever the analytics data for a specific post is updated, allowing you to take action based on the latest performance metrics watch topic messages triggers whenever a new message is posted to a topic, allowing you to automatically respond or process the incoming message templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} sprout social resources you can have access to more resources related to this app on the following links sprout social topics on make community sprout social website sprout social documentation sprout social api documentation sprout social page on make