SolarWinds Service Desk

solarwinds service desk is an it service management platform for tracking, managing, and resolving it support tickets integrating with make com allows automated ticket creation, status updates, and incident management directly from other business tools and workflows this is ai generated content based on official solarwinds service desk documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www solarwinds com/service desk directly requirements to use the solarwinds service desk app in make, you must have an active solarwinds service desk account and an api token, https //www solarwinds com/service desk for subscription, refer to the https //www solarwinds com/service desk connect solarwinds service desk and {{product name}} to get started, you must first create a connection between solarwinds service desk and {{product name}} , allowing the two services to communicate obtain your api token in your solarwinds service desk account create the connection in make obtain your api token in your solarwinds service desk account before you create the connection in {{product name}} , you should first obtain your api token in your solarwinds service desk account to obtain your api token navigate to setup > integrations select api from the list of integrations click the generate new token button enter a label for the api token if prompted copy the api token displayed on screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //documentation solarwinds com/en/success center/swsd/content/completeguidetoswsd/token authentication for api integration htm create the connection in {{product name}} https //www make com/en/register , add the solarwinds service desk module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your solarwinds service desk account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page solarwinds service desk modules after connecting to the solarwinds service desk app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a change creates a new change record in your system create a contract creates a new contract record in your account create a hardware creates a new hardware device record in the system create a problem creates a new problem entry in your system create a release creates a new software release in your selected repository create a solution creates a new solution record in your account create a user creates a new user account in the specified system create an incident creates a new incident record in your system create an other asset creates a new asset of a specified type that is not categorized as a standard asset delete a change deletes a specific change record from your account delete a contract permanently removes a specified contract from your account delete a hardware deletes a specified hardware device from your account delete a problem deletes a specified problem from your account delete a release deletes a specified release from your account delete a solution permanently removes a specified solution from your account delete a user permanently removes a specified user account from the system delete an incident permanently removes a specified incident from the system delete an other asset deletes a specified asset from your account get a change retrieves detailed information about a specific change get a contract retrieves detailed information about a specific contract get a hardware retrieves detailed information about the specified hardware device get a problem retrieves detailed information about a specific problem get a release retrieves detailed information about a specific release get a solution retrieves detailed information about a specific solution get a user retrieves detailed information about a specific user get an incident retrieves detailed information about a specific incident get an other asset retrieves detailed information about a specified asset list changes retrieves a list of all recent changes made to items list contracts retrieves a complete list of all existing contracts list hardwares retrieves a complete list of all available hardware devices list incidents retrieves a complete list of all recorded incidents list other assets retrieves a list of all additional assets available in your account list problems retrieves a complete list of all existing problems list releases retrieves a complete list of all software releases list solutions retrieves a complete list of all available solutions list users retrieves a complete list of all users in your account make an api call executes a custom api request to the connected service using your authorized credentials update a change updates the details of a specific change record update a contract modifies the details of a specified existing contract update a hardware updates the details or configuration of an existing hardware device update a problem modifies the details of an existing problem record update a release updates the details or information of an existing software release update a solution modifies the details of an existing solution with new information update a user modifies the details of an existing user account update an incident modifies the details of a previously created incident update an other asset updates the details of an existing asset of another type watch changes triggers when a new change record is added in your system watch contracts triggers when a new contract record is added to your account watch hardwares triggers when a new hardware device is added to your system watch incidents triggers when a new incident report is generated in your system watch other assets triggers when a new asset of a type other than the standard categories is created watch problems triggers when a new problem ticket is created in your system watch releases triggers when a new software release is published in your repository watch solutions triggers when a new solution record is added to your account watch users triggers when a new user account is added to your system templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} solarwinds service desk resources you can have access to more resources related to this app on the following links https //www solarwinds com/service desk https //apidoc samanage com/ https //www make com/en/integrations/solarwinds