SolarWinds Service Desk

solarwinds service desk is a cloud based it service management platform that streamlines ticketing, asset management, and workflow automation integrating with make com enables automated incident handling, asset updates, and improved it operations efficiency across multiple business tools limited documentation we currently can't provide complete documentation for solarwinds service desk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from solarwinds service desk and public sources to create detailed guides solarwinds service desk modules y ou can choose from a list of available modules to build your create a change creates a new change record to help you track updates or modifications in your system create a contract creates a brand new contract for you, allowing you to easily start a new agreement create a hardware adds a new hardware device to your system create a problem creates a new problem entry in your system create a release creates a brand new release for your project or repository create a solution creates a brand new solution for you to organize and manage your projects create a user adds a new user to your account create an incident creates a new incident record to help you track and manage issues as they arise create an other asset creates a new asset of a different type in your account delete a change deletes a selected change from your account delete a contract permanently removes a selected contract from your account delete a hardware removes a selected hardware device from your system delete a problem permanently removes a selected problem from your account delete a release permanently removes a selected release from your account delete a solution permanently removes a selected solution from your account delete a user permanently removes a selected user from your account delete an incident permanently removes a selected incident from your system delete an other asset deletes another specified asset from your account get a change retrieves detailed information about a specific change get a contract retrieves detailed information about a specific contract get a hardware retrieves detailed information about your hardware get a problem retrieves detailed information about a specific problem get a release retrieves detailed information about a specific release get a solution retrieves detailed information about a specific solution get a user retrieves detailed information about a specific user get an incident retrieves detailed information about a specific incident get an other asset retrieves detailed information about a specific asset list changes retrieves a list of all recent changes made list contracts retrieves a complete list of all your contracts list hardwares retrieves a complete list of all available hardware devices list incidents retrieves a complete list of all incidents in your account list other assets retrieves a complete list of all your other assets list problems retrieves a complete list of all existing problems in your system list releases retrieves a complete list of all available releases list solutions retrieves a complete list of all available solutions list users retrieves a complete list of all users in your account make an api call allows you to make a custom api request to the service using your authorized account update a change updates the details of an existing change record update a contract updates the details of an existing contract with new information update a hardware updates the details of an existing hardware device update a problem updates the details of an existing problem with new information update a release updates the details of an existing release with new information update a solution updates the details of an existing solution with new information update a user updates the details of an existing user account update an incident updates the details of an existing incident with new information update an other asset updates the details of an existing asset in your account watch changes triggers whenever a new change is added, so you can stay updated on the latest updates watch contracts triggers whenever a new contract is added to your account, so you can stay updated on all newly created contracts watch hardwares triggers whenever a new hardware device is added to your system watch incidents triggers whenever a new incident is added, so you can stay updated as soon as something happens watch other assets triggers whenever a new asset (other than the standard types) is created, so you can take action right away watch problems triggers whenever a new problem is added, so you can take action as soon as an issue is created watch releases this module activates whenever a new release is created, letting you stay updated on the latest versions or updates watch solutions this module activates whenever a new solution is added, letting you take action as soon as something new is created watch users this module activates whenever a new user account is added templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created solarwinds service desk resources you can have access to more resources related to this app on the following links https //www solarwinds com/service desk https //apidoc samanage com/ https //www make com/en/integrations/solarwinds help us improve this documentation have experience with solarwinds service desk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone