ServiceNow
With ServiceNow modules in Make, you can manage the records and create or assign tickets to your ServiceNow account.
The ServiceNow app is available on the Make Enterprise plan.
To get started with ServiceNow, create an account by contacting the sales team at servicenow.com.
For a list of endpoints, refer to the ServiceNow API documentation.
Connect ServiceNow to Make
Make provides two ways to connect the ServiceNow app:
Establish a ServiceNow connection to Make
To connect the ServiceNow app with Make:
- Log in to your ServiceNow account.
Click Profile > Change User Role. Select Admin and click Change User Role.
- Click Manage instance password.
Copy the details Instance name, Instance URL, Username, and Password to a safe place.
- Log in to your Make and add a module from the ServiceNow into a scenario.
Click Add next to the Connection field.
- Optional: In the Connection name field, enter a name for the connection.
- In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is sampleinstance.service-now.com, enter sampleinstance in the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now).
- In the Username and Password fields, enter the details copied in Step 4 and click Save.
- If prompted, authenticate your account and confirm access.
You have successfully established the connection. You can now edit your scenario and add more ServiceNow modules. If your connection requires reauthorization at any point, follow the connection renewal steps herehere.
Establish a ServiceNow connection to Make with Client Credentials
To connect the ServiceNow app with Make:
- Log in to your ServiceNow instance using the credentials for an account with administrative privileges (https://yourinstance.service-now.com).
- In the upper left, click All and search for System OAuth > Application Registry.
- Click New and Create an OAuth API endpoint for external clients.
- Fill in the required fields, leaving the Client Secret blank to allow ServiceNow to generate it automatically. Click Submit to save the configuration.
- In the Redirect URL field, enter the following Redirect URI: https://www.make.com/oauth/cb/servicenow2
- Reopen the newly created record to view the generated Client ID and Client Secret.
- Copy the Client ID and Client Secret to a safe place.
- Log in to your Make account, add a ServiceNow module to your scenario, and click Create a connection.
- Optional: In the Connection name field, enter a name for the connection.
- In the Sub-domain field, enter the sub-domain from your ServiceNow instance URL. For example, if your URL is https://yourinstance.service-now.com, the sub-domain is yourinstance.
- In the Client ID and Client Secret fields, paste the credentials copied in step 6.
- Click Save.
- If prompted, authenticate your account and confirm access.
You have successfully established the connection. You can now edit your scenario and add more ServiceNow modules. If your connection requires reauthorization at any point, follow the connection renewal steps herehere.
Build ServiceNow Scenarios
After connecting the app, you can perform the following actions:
- Watch RecordsTriggers when a record is created or updated.
- Search RecordsSearches for records by a filter parameter.
- Get a RecordGets a specified record.
- Create a RecordCreates a new record.
- Update a RecordUpdates an existing record.
- Delete a RecordDeletes a record.
- Create an IncidentCreates a new incident.
- Assign a TicketAssigns an incident ticket.
- Make an API CallPerforms an arbitrary authorized API call.