--- title: Retently slug: retently description: How to integrate Retently with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_retently.png docTags: createdAt: 2025-02-03T13:28:47.488Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/retently.png" alt="Retently logo" caption size="50" width="512" height="512"} | Retently is a customer feedback platform focused on Net Promoter Score (NPS) surveys. Integrating Retently with Make.com enables automated sending of NPS surveys, collection of feedback, and triggering follow-up actions based on customer responses. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Retently documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Retently](https://www.retently.com/) directly. ::: # Requirements To use the Retently app in Make, you must have an active Retently account and an API key, [create your account on Retently](https://www.retently.com/). For subscription, refer to the [Retently pricing page](https://www.retently.com/). # Connect Retently and Make To get started, you must first create a connection between Retently and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Retently account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Retently account Before you create the connection in Make, you should first obtain your **API Key** in your Retently account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** account dashboard** after logging in. ::: :::WorkflowBlockItem Click on the** Settings** menu. ::: :::WorkflowBlockItem Click on the** API section** or** API keys** tab. ::: :::WorkflowBlockItem Copy the** API key** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://www.retently.com/api/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Retently module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Retently account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Retently modules After connecting to the Retently app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create Customers and Send Survey Creates new customer records or updates existing ones, and then sends a transactional survey to the customer. ::: :::ExpandableHeading ### Create a Customer Creates a new customer record in your account. ::: :::ExpandableHeading ### Delete a Customer Permanently removes a specified customer from your account. ::: :::ExpandableHeading ### List Customers Retrieves a list of customers, including only the fields you specify. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Tag a Survey Response Applies a specified tag to an existing survey response. ::: :::ExpandableHeading ### Unsubscribe Customers Removes customers from your subscription list. ::: :::ExpandableHeading ### Update a Customer Updates the details of an existing customer record. ::: :::ExpandableHeading ### Watch Survey Responses Monitors and retrieves new survey responses as they are submitted. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Retently resources You can have access to more resources related to this app on the following links - [Retently topics on Make community](https://community.make.com/search?q=Retently) - [Retently website](https://www.retently.com/) - [Retently API documentation](https://www.retently.com/api/#api) - [Retently page on make](https://www.make.com/en/integrations/retently) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::