---
title: Responder.live
slug: responder-live
image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_responder-live.png
docTags: 
createdAt: 2025-09-16T20:28:39.040Z
---

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Responder.live is a customer service platform that helps automate and improve response times for customer inquiries, often through live chat or message automation. With the Responder.live app in Make, you can manage the subscribers, create lists and personal fields in your Responder.live account.
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# Requirements

To use the Responder.live app in Make, you must have a paid [Responder.live account](https://www.responder.co.il/). For subscription information, refer to the [Responder.live pricing page](https://www.responder.co.il/%d7%9e%d7%97%d7%99%d7%a8%d7%99%d7%9d/).

# Connect Responder.live and Make 

To get started, you must first create a connection between Responder.live and Make, allowing the two services to communicate.

To create the connection, you need to:

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[Obtain a User Token in your Responder.live account.](docId\:tFWSOkVeFDUhXAJmRkuCm)
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[Create the connection in Make.](docId\:tFWSOkVeFDUhXAJmRkuCm)
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## Obtain your User Token in Responder.live

Before you create the connection in Make, you should first obtain a User Token in your Responder.live account.

To obtain the User Token:

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Log in to your Responder.live account.
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In the upper left corner, click the gear icon (**Settings**).
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Click **API**.
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Switch on the `u_key` option.
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Copy the **u\_key** value and store it in a safe place.
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You'll use this value in the **User Token** connection field in Make.

## Create the connection in Make 

Once you have your Responder.live User Token, you're ready to create the connection in Make. 

To create the connection:

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Log in to your Make account, add a Responder.live module to your scenario, and click **Create a connection**.

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If you add a module with an ​instant​ tag, click ​**Create a webhook**​​, then ​**Create a connection**​​.
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Optional: In the ​​**Connection name​​** field, enter a name for the connection.
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In the ​​**User Token** field, enter the **u\_key **value you copied from your Responder.live account. 
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Click **Save**.
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If prompted, authenticate your account and confirm access.
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You've successfully created the connection and can now use the Responder.live app in your scenarios. If you want to make changes to your connection in the future, follow the steps [here](https://help.make.com/connect-an-application#tN2pJ).

# Responder.live modules

After connecting to the Responder.live app, you can use the following types of modules to build your scenarios. 

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**Triggers**

- Watch for New or Updated Subscribers
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**Subscribers**

- Search Subscriber
- Add a New Subscriber
- Remove Subscriber From a List
- Make Inactive in a List
- Update Subscriber
- Delete Subscriber Tag
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**Other**

- Make an API Call
- Unsubscribe from the Account
- Create a New List
- Create a New Personal Field
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# Templates

You can look for Responder.live templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios.

# Responder.live resources

- [Responder.live API documentation](https://github.com/responder/restapi)