--- title: Respond.io slug: respond-io description: How to integrate Respond.io with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_respond-io.png createdAt: 2025-02-03T13:29:08.530Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/respond-io.png" alt="Respond.io logo" caption size="50" width="512" height="512"} | With Respond.io modules in Make, you can automate lead capture, qualify and route multi-channel conversations, sync contacts, and trigger follow-ups or meeting bookings directly from your unified Respond.io inbox. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Respond.io documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Respond.io](https://respond.io/contact?utm_source=openai) directly. ::: # Requirements To use the Respond.io app in Make, you must have an active account on the Growth Plan or above and an access token, [create your account on Respond.io](https://respond.io/). For subscription, refer to the [Respond.io pricing page](https://respond.io/). # Connect Respond.io and Make To get started, you must first create a connection between Respond.io and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Token in your Respond.io account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Token in your Respond.io account Before you create the connection in Make, you should first obtain your **API Token** in your Respond.io account. To obtain your **API Token **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to** Settings**. ::: :::WorkflowBlockItem Navigate to** Integrations**. ::: :::WorkflowBlockItem Select** Developer API** and click** Edit**. ::: :::WorkflowBlockItem Click** Add Access Token**. ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://respond.io/help/integrations/developer-api) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Respond.io module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Respond.io account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Respond.io modules After connecting to the Respond.io app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add Space Tag Add a new tag to your workspace. ::: :::ExpandableHeading ### Add a Comment Posts a new comment to a specific conversation thread. ::: :::ExpandableHeading ### Add a Tag to a Contact Adds one or more tags to an existing contact in your database. ::: :::ExpandableHeading ### Assign or Unassign a Conversation Changes the assigned user responsible for handling a specific conversation. ::: :::ExpandableHeading ### Contact Lifecycle Update the lifecycle stage of a specified record. ::: :::ExpandableHeading ### Create a Contact Creates a new contact record in your system. If you wish to leave any contact details blank, simply leave the corresponding fields empty. For best results, add a delay before performing additional actions after creating the contact, as some processing time may be needed. ::: :::ExpandableHeading ### Create a Custom Field Creates a new custom field within your selected application or database. ::: :::ExpandableHeading ### Create or Update a Contact Creates a new contact or updates an existing contact's information. If you want to clear a specific contact field or keep its current value, leave that field empty. For best results, add a delay before performing another action after creating a contact, as some processing time may be needed. ::: :::ExpandableHeading ### Delete Space Tag Remove a specific tag from a workspace. ::: :::ExpandableHeading ### Delete a Contact Permanently removes a specified contact from your account. ::: :::ExpandableHeading ### Get a Contact Fetches detailed information for a specific contact using their unique identifier. ::: :::ExpandableHeading ### Get a Custom Field Fetches the details of a particular custom field by its identifier. ::: :::ExpandableHeading ### Get a Message Searches for and retrieves a specific message using its unique identifier. ::: :::ExpandableHeading ### Get a User Searches for and retrieves detailed information about a specific user using their unique identifier. ::: :::ExpandableHeading ### List Channels in a Workspace Retrieve a list of all channels within a specified workspace. ::: :::ExpandableHeading ### List Closing Notes in a Workspace Retrieve all the Closing Notes associated with a specific Workspace. ::: :::ExpandableHeading ### List Contact Channels Retrieve all communication channels linked to a specific contact. ::: :::ExpandableHeading ### List Custom Fields in a Workspace Retrieve all custom fields associated with a specific workspace. ::: :::ExpandableHeading ### List Users in a Workspace Retrieve a list of all users who are members of a specific Workspace. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Open or Close a Conversation Changes the current status of a selected conversation to a specified value. ::: :::ExpandableHeading ### Remove Contact Lifecycle Remove the assigned lifecycle stage from a contact. ::: :::ExpandableHeading ### Remove a Tag Removes one or more specified tags from a selected contact. ::: :::ExpandableHeading ### Search Contacts Retrieves a list of Contacts that meet the specified search criteria. ::: :::ExpandableHeading ### Send Message Sends a message directly to a specified contact. ::: :::ExpandableHeading ### Send a Message (Legacy) Sends a message directly to a specified contact. ::: :::ExpandableHeading ### Update Space Tag Update the tag assigned to a specific workspace. ::: :::ExpandableHeading ### Update a Contact Updates specific fields of an existing contact; leave any field blank to keep its current value unchanged. ::: :::ExpandableHeading ### Watch Contact Assignee Updated Triggers when the person assigned to a Contact is changed. ::: :::ExpandableHeading ### Watch Contact Lifecycle Updated Triggers when there is a change in the lifecycle stage of a contact. ::: :::ExpandableHeading ### Watch Contact Tag Updated Triggers when one or more tags are either added to or removed from a contact's profile. ::: :::ExpandableHeading ### Watch Contact Updated Triggers when any information in a contact's details is changed. ::: :::ExpandableHeading ### Watch Conversation Closed Triggers when a conversation in your account is marked as closed. ::: :::ExpandableHeading ### Watch Conversation Opened Triggers when a user opens a new or existing conversation in the system. ::: :::ExpandableHeading ### Watch New Comment Triggers when a new comment is added to an existing conversation thread. ::: :::ExpandableHeading ### Watch New Contact Triggers when a new contact record is added to your account. ::: :::ExpandableHeading ### Watch New Incoming Message Triggers when a new message is received in your connected account. ::: :::ExpandableHeading ### Watch New Outgoing Message Triggers when a new message is sent in the selected chat or channel. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Respond.io resources You can have access to more resources related to this app on the following links - [Respond.io topics on Make community](https://community.make.com/search?q=Respond.io) - [Respond.io website](https://respond.io/) - [Respond.io API documentation](https://developers.respond.io/) - [Respond.io page on make](https://www.make.com/en/integrations/respond-io) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::