--- title: Reply Agent slug: reply-agent description: How to integrate Reply Agent with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_reply-agent.png createdAt: 2025-02-03T13:28:47.488Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/reply-agent.png" alt="Reply Agent logo" caption size="50" width="512" height="512"} | ReplyAgent is an AI-driven platform that automates responses to customer messages across marketplaces. Integrating ReplyAgent with Make.com enables users to automate message handling, streamline customer support, and synchronize communication data with other business tools. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Reply Agent documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Reply Agent](https://www.replyagent.com/contact-us) directly. ::: # Requirements To use the Reply Agent app in Make, you must have an active account and an API Key, [create your account on Reply Agent](https://www.replyagent.com/). For subscription, refer to the [Reply Agent pricing page](https://www.replyagent.com/). # Connect Reply Agent and Make To get started, you must first create a connection between Reply Agent and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Reply Agent account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Reply Agent account Before you create the connection in Make, you should first obtain your **API Key** in your Reply Agent account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** Settings menu** after logging in to your workspace. ::: :::WorkflowBlockItem Click** Connect** in the sidebar. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/reply-agent_API_Key) ::: :::WorkflowBlockItem Click** API** from the options in the** Connect** section. ::: :::WorkflowBlockItem Click the** Generate Key** button if an** API** key has not already been created. ::: :::WorkflowBlockItem Copy the** API** key displayed on the screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://developers.replyagent.com/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Reply Agent module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Reply Agent account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Reply Agent modules After connecting to the Reply Agent app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add a Contact Create a new contact record in your selected application. ::: :::ExpandableHeading ### Apply a Tag Assign a specific tag to a contact; if the tag doesn't already exist, it will be created automatically. ::: :::ExpandableHeading ### Get a Contact Retrieves detailed information for a specific contact using its unique ID. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Remove a Tag Remove a specific tag from an existing contact. ::: :::ExpandableHeading ### Search Contacts by a Custom Field Find contacts using a specific custom field value ::: :::ExpandableHeading ### Send a Smart Flow Initiates a Smart Flow automation for a specified contact. ::: :::ExpandableHeading ### Set a Custom Field Update a specific custom field for an existing contact. ::: :::ExpandableHeading ### Unset a Custom Field Removes the current value from a specified custom field, leaving it empty. ::: :::ExpandableHeading ### Watch New Contacts This module is triggered automatically each time a new contact is created in your workspace. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Reply Agent resources You can have access to more resources related to this app on the following links - [Reply Agent topics on Make community](https://community.make.com/search?q=Reply%20Agent) - [Reply Agent website](https://www.replyagent.com/) - [Reply Agent API documentation](https://developers.replyagent.com/) - [Reply Agent page on make](https://www.make.com/en/integrations/reply-agent) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::