Customer Support
Reply Agent
13 min
replyagent is an ai driven platform that automates responses to customer messages across marketplaces integrating replyagent with make com enables users to automate message handling, streamline customer support, and synchronize communication data with other business tools this is ai generated content based on official reply agent documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www replyagent com/contact us directly requirements to use the reply agent app in make, you must have an active account and an api key, https //www replyagent com/ for subscription, refer to the https //www replyagent com/ connect reply agent and {{product name}} to get started, you must first create a connection between reply agent and {{product name}} , allowing the two services to communicate obtain your api key in your reply agent account create the connection in make obtain your api key in your reply agent account before you create the connection in {{product name}} , you should first obtain your api key in your reply agent account to obtain your api key navigate to the settings menu after logging in to your workspace click connect in the sidebar click api from the options in the connect section click the generate key button if an api key has not already been created copy the api key displayed on the screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //developers replyagent com/ create the connection in {{product name}} https //www make com/en/register , add the reply agent module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your reply agent account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page reply agent modules after connecting to the reply agent app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add a contact create a new contact record in your selected application apply a tag assign a specific tag to a contact; if the tag doesn't already exist, it will be created automatically get a contact retrieves detailed information for a specific contact using its unique id make an api call executes a custom api request to the connected service using your authorized credentials remove a tag remove a specific tag from an existing contact search contacts by a custom field find contacts using a specific custom field value send a smart flow initiates a smart flow automation for a specified contact set a custom field update a specific custom field for an existing contact unset a custom field removes the current value from a specified custom field, leaving it empty watch new contacts this module is triggered automatically each time a new contact is created in your workspace templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} reply agent resources you can have access to more resources related to this app on the following links https //community make com/search?q=reply%20agent https //www replyagent com/ https //developers replyagent com/ https //www make com/en/integrations/reply agent