Customer Support
Reamaze
15 min
re\ amaze is a customer messaging and helpdesk platform that centralizes support tickets, live chat, and automated responses integrating with make com lets users automate ticket creation, update customer records, and trigger workflows based on support interactions this is ai generated content based on official reamaze documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www reamaze com/ directly requirements to use the reamaze app in make, you must have an active reamaze account and an individual api token, https //www reamaze com/ for subscription, refer to the https //www reamaze com/ connect reamaze and {{product name}} to get started, you must first create a connection between reamaze and {{product name}} , allowing the two services to communicate obtain your basic in your reamaze account create the connection in make obtain your basic in your reamaze account before you create the connection in {{product name}} , you should first obtain your basic in your reamaze account to obtain your basic navigate to the settings section after logging into your re\ amaze account click on api token under the developer section click the generate new token button to generate a new api token copy the api token displayed on the screen you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //www reamaze com/api create the connection in {{product name}} https //www make com/en/register , add the reamaze module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your reamaze account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page reamaze modules after connecting to the reamaze app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a contact creates a new contact record in your selected application create a contact identity creates a new contact identity record in your system create a conversation initiates a new conversation thread within the selected platform create a message generates and sends a new message to a specified recipient get a conversation retrieves the details of a specific conversation list contacts retrieves a list of all contacts from your account list conversations retrieves a list of all existing conversations from your account list messages retrieves a list of all messages from your account make an api call executes a custom api request to the connected service using your authorized credentials update a contact updates the details of an existing contact in your account update a conversation modifies the details or content of an existing conversation watch new contacts triggers when a new contact is added to your account watch new conversations triggers when a new conversation thread is initiated in the system watch new messages triggers when a new message is created in the selected chat or channel templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} reamaze resources you can have access to more resources related to this app on the following links https //www reamaze com/ https //www reamaze com/api https //www make com/en/integrations/reamaze