--- title: Omnichat slug: omnichat description: How to integrate Omnichat with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_omnichat.png createdAt: 2025-12-20T08:47:03.723Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/omnichat.png" alt="Omnichat logo" caption size="50" width="512" height="512"} | Omnichat is an omnichannel messaging platform enabling businesses to manage customer conversations across WhatsApp, Facebook Messenger, Instagram, and more. Integration with Make.com allows users to automate message handling, lead capture, and customer support workflows across multiple messaging channels. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official Omnichat documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Omnichat](https://www.omnichat.ai/) directly. ::: # Requirements To use the Omnichat app in Make, you must have an active account and an API Key, [create your account on Omnichat](https://www.omnichat.ai/). For subscription, refer to the [Omnichat pricing page](https://www.omnichat.ai/). # Connect Omnichat and Make To get started, you must first create a connection between Omnichat and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Omnichat account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Omnichat account Before you create the connection in Make, you should first obtain your **API Key** in your Omnichat account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to** Settings** in the left menu. ::: :::WorkflowBlockItem Click** Integrations**. ::: :::WorkflowBlockItem Click** API**. ::: :::WorkflowBlockItem Click the** Add** button in the lower corner. ::: :::WorkflowBlockItem Enter the required information in the pop-up fields. ::: :::WorkflowBlockItem Click** Add** in the pop-up to save the integration. ::: :::WorkflowBlockItem Copy the** API** key displayed in the** Access key** field. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://developers.omni.chat/docs/how-to-generate-and-use-authentication-tokens) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Omnichat module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Omnichat account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Omnichat modules After connecting to the Omnichat app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Creates a Contact Creates a new contact record in your selected application. ::: :::ExpandableHeading ### Make an API call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Sends a Direct Message Sends a direct message to a specified user. ::: :::ExpandableHeading ### Updates a Contact Updates the details of an existing contact. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Omnichat resources You can have access to more resources related to this app on the following links - [Omnichat website](https://www.omnichat.ai/) - [Omnichat API documentation](https://documenter.getpostman.com/view/6268933/UVyyutkg) - [Omnichat page on make](https://www.make.com/en/integrations/omnichat) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::